Preview

Ciy Hotel Case Study

Better Essays
Open Document
Open Document
2595 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Ciy Hotel Case Study
Group Assignment
Topic: HR Planning at the City Hotel

Background The City Hotel has been having some difficulties around recruiting kitchen assistants, waiting and bar staff due to local competition and the unsociable working hours, compounded by the fact that local transport is not readily available at these times also. They have also identified issues with lack of availability of chefs and receptionists due mainly to the skill levels and the local colleges not producing enough candidates. Added to the recruitment issue the hotel has other challenges including: • Customer experience and satisfaction • Staff being under utilized during certain seasons • Systems prohibiting better customer experience and flexibility for staff • A high staff turnover rate of 25.7 % • Lack of progression and promotion of talented youngsters

Whilst the Hotel has some issues, business has improved and it has expansion plans as well as plans to tackle the areas identified. They plan to: • Open an extension by adding a further twenty bedrooms • Run a training scheme • Review wages to attract better trained staff • Review staff resourcing opportunities • Create a customer service focused environment • Look at the utilization of staff • Review systems and service Our group have reviewed the case study and have created six outline plans to enable the Hotel to realize its ambition and alleviate some of the problem areas.

Outline Plans We have designed a set of outline plans on the following areas: 1. Supply Plan 2. Organisation and structure plan 3. Employee utilization plan 4. Training & Development plan 5. Employee relations plan 6. Communications plan
1. Supply Plan: Some of the City Hotel’s main employee problems are retaining existing staff and finding workers amidst the competition. Retaining existing staff is key



References: ✓ http://www.cipd.co.uk/ ✓ http://www.shrm.org/Pages/default.aspx

You May Also Find These Documents Helpful

  • Powerful Essays

    SHC 52

    • 1848 Words
    • 5 Pages

    • Lack of supportive staff – staff that are only concerned with earning their wage each month without caring about the knowledge.…

    • 1848 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    As the Portman Hotel experiences higher than expected occupancy it must find a system to engage the personal valets in order to provide to the hotel guests the level of…

    • 1602 Words
    • 7 Pages
    Powerful Essays
  • Best Essays

    Job Satisfaction

    • 4882 Words
    • 20 Pages

    The hospitality sector is broad and diverse in terms of products, types of service provided as well as size of organization. However, the organizations within it share the common characteristics. The sector is described as “people business”. This refers both employees who produce products and services and the customers who purchase and consume the products. Besides that, the requirements for human resources in this sector vary depends on knowledge, skill, experience and the ability to produce the products and services which meet and satisfy the customer’s expectation.…

    • 4882 Words
    • 20 Pages
    Best Essays
  • Satisfactory Essays

    In July 1989, Mr. Oscar Mendoza, owner of Triumph Tours read in the newspapers anadvertisement for the leasing of Hotel Continentals facilities. During the last six months, OscarMendoza has been seriously thinking about operating a hotel to complement his travel agency business.Oscar Mendoza had been experiencing difficulties in getting hotel accommodations for his tour groupssince last year during the peak travel months of December, January, July and August.Hotel Continental is a 27 room hotel located in Diliman, Quezon City along Don Mariano MarcosAvenue. It has three function rooms that can seat twelve to forty persons, a coffee shop, a fast foodcafeteria, a formal dining room and a swimming pool. During the last two years, the hotel incurredlosses of about P2 to 3 million pesos which led management to the decision of leasing out its facilities(See Exhibit A).The room capacity of the hotel is just right for Triumph Tours requirements during the peakmonths. My travel business can provide annual capacity utilization of the hotel to as much as 40%only, Oscar Mendoza told his Marketing Manager, Ernesto de los Santos. How do we fill up theremaining 60%? Before Cory became President, I read in the daily newspapers that most of these five-star hotels in Metro Manila were underutilized? What led to this situation? Could you gather some datathat will help me in deciding whether or not I should bid for Hotel Continental? The data could also helpme in figuring the appropriate bid price.Ernesto de los Santos immediately called his staff after the meeting with Oscar Mendoza. Hetold his staff to gather raw data related to the hotel industry. Just give me the data. Its up to you howyou will divide the work. Ill take care of writing the report for the boss, he informed his staff.Several days later, Oscar Mendoza found on his desk a packet of information jointly submittedby two of the five staff members of the marketing department (See…

    • 397 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    GR Hotels

    • 1647 Words
    • 7 Pages

    Introduction. The report was prepared for GR Hotels Board of Directors review. It examines current opportunities to increase profitability. Several options were examined and the most plausible solution proposed – Upgrade to upscale both hotels. This measure will increase long term profits and improve position in the core business.…

    • 1647 Words
    • 7 Pages
    Satisfactory Essays
  • Good Essays

    Week 1 Term Paper

    • 777 Words
    • 3 Pages

    General Manager of Good Hotel, Pam Janusz has made great strides in getting to know her staff, guests, and neighborhood over the last six months. She has beat financial forecasts for the first quarter 2010 and guest service is on the rise. (Pearce, 2012, p. 10-2) With these accomplishments, Pam is faced with a challenge. Good Hotel, owned and operated by Joie de Vivre Hotels has decided to sell and Pam Janusz is charged with preparing an evaluation and recommendation to the new ownership. Pam’s recommendation considerations are to continue, expand or discontinue the current concept of Good Hotel.…

    • 777 Words
    • 3 Pages
    Good Essays
  • Good Essays

    3) Improve each component of the marketing mix. If the Hotel Excellent where to improve the service, promotion, price, people, process and physical evidence of their business then they will see drastic improvements to their level of…

    • 2032 Words
    • 9 Pages
    Good Essays
  • Good Essays

    Case 25

    • 569 Words
    • 3 Pages

    3. Part of the key strategy implementation effort is by Pam Janusz. She has gotten to know staff, guests and those from the neighborhood. Training is ongoing for management to increase their standards of offering service and pushing guest loyalty. The hotel has also started recycling programs and using energy efficient lighting. Yes, I feel management has allocated sufficient resources to the strategy execution by how well the company has been doing recently. The strong leadership by Janusz has propelled them forward; she is heavily involved in all aspects of this hotel. Also, due to the leadership, all employees seem to be on board with the hotel’s vision, strategy implementation, and have a high satisfaction rate. These everyday written and unwritten policies and procedures go a long way in executing a strategy.…

    • 569 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Case Studies

    • 805 Words
    • 4 Pages

    Maintaining a relatively large permanently-employed workforce of 70 employees is a problem for the Seaside Hotel, given that demand during the off-season is highly unpredictable and when occupancy rates are low can place a significant burden on the hotel to pay their wages. Conversely, when demand is unexpectedly high during this time considerable pressure is placed on this ‘skeleton’ workforce to service the needs of customers. In order to cope with this variability of demand, the hotel has trained most of its ‘core’ workforce in a range of skills (for example, silver service waiting, bar work, food preparation,…

    • 805 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Hospitality Industry is broad and diverse; organizations within it share some things in common. One is the need for staff members with a variety of knowledge, skills and experience to produce the products and services that are needed or desired by consumers. Each job has specific requirements. Anyone who is capable of meeting those requirements become effective in job performance. These requirements are in the form of various technical and behavioural skills, and hotels around the world are struggling to attract and retain qualified workers as skilful workers are essential to provide good quality services to customers, hotels with higher ranking should provide better services than lower ranking hotels, the classification system is related to the price and also the quality but no matter what star-ranking a hotel is, the customers still expect the very basic quality services from it.…

    • 8858 Words
    • 36 Pages
    Powerful Essays
  • Satisfactory Essays

    Chinese Hotel Case Study

    • 258 Words
    • 2 Pages

    The change in Management has brought an excellent opportunity to change the deeply entrenched non-productive work behavior and modernize the Hotel to international standards. It gives an Opportunity to make sure the hotel Generates profit and delivers the quality of service which the hotel was reputed for.…

    • 258 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Hr Activities

    • 2830 Words
    • 12 Pages

    The HR activities of the organization is vast. The activities can be listed out as…

    • 2830 Words
    • 12 Pages
    Powerful Essays
  • Powerful Essays

    o Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.…

    • 2161 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Harrah's Essay

    • 1105 Words
    • 5 Pages

    Human resources are one of the important factors in the hospitality business : ( the management has to make sure that all employees are ready to…

    • 1105 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    Answer: Hotel Paris previous HR direction did that help wanted part by placing help wanted part by placing help wanted ads in their local papers. But Hotel Paris directors should have a sense that what type of applicants the company preferred, what media and alternative sources of recruits its managers should use. They must have a online recruiting, and make a measurement at all of recruitment process effectiveness. The head greatens need to make a Systematical selective process.…

    • 289 Words
    • 1 Page
    Satisfactory Essays

Related Topics