Cisco Ch 12 Exam
ITE Chapter 12 - IT Essentials (Version 5.0)
1. A technician arrives and asks a customer, "Can you describe the problem?" The customer replies, "All email messages that I send have the wrong date. I have restarted the computer several times, but this does not seem to help."
What could be the problem?
The CMOS battery has failed.
2. A customer using a Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer? (Choose two.)
Install the driver from the CD provided with the card reader.
Download and install the driver from the manufacturer of the card reader.
3. A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an "OS not found" error message is displayed. What is the most probable cause for that error message?
The hard drive jumper is set incorrectly.
4. A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?
Update the BIOS firmware to support the dual core CPU.
5. A laptop that is running Windows XP displays "Missing NTLDR" after the POST. What are the two most probable reasons for this problem? (Choose two.)
Boot.ini is missing or damaged.
The boot order is not set correctly in the BIOS.
6. Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?
Research the STOP error and the name of the module that produced the error.
7. A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem?
1. A technician arrives and asks a customer, "Can you describe the problem?" The customer replies, "All email messages that I send have the wrong date. I have restarted the computer several times, but this does not seem to help."
What could be the problem?
The CMOS battery has failed.
2. A customer using a Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer? (Choose two.)
Install the driver from the CD provided with the card reader.
Download and install the driver from the manufacturer of the card reader.
3. A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an "OS not found" error message is displayed. What is the most probable cause for that error message?
The hard drive jumper is set incorrectly.
4. A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?
Update the BIOS firmware to support the dual core CPU.
5. A laptop that is running Windows XP displays "Missing NTLDR" after the POST. What are the two most probable reasons for this problem? (Choose two.)
Boot.ini is missing or damaged.
The boot order is not set correctly in the BIOS.
6. Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?
Research the STOP error and the name of the module that produced the error.
7. A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem?