University of Phoenix
At Verizon Wireless hundreds of changes re implemented on the network every day. It becomes difficult to know what changes were made and who made the changes. Verizon Wireless uses a system called BMC Remedy Change Management software. The software has many functions and ties into another system called M.O.P Routing tool, which is where we store method of procedure documents. These documents describe step by step what is being installed and who is doing the work. In the M.O.P routing tool every procedure must be reviewed by members of management to ensure the steps do not violate the process and procedures laid out by the company standards. What Drove the Development of these Systems
On August 28, 2012 United Airlines had a “temporary network outage”, where some of the airlines key systems went down for more than two hours. There were at least 200 flights delayed in several hubs. This outage was due to problems United has been having merging the Continental systems with their own. CBS. (August 28, 2012, 7:08 PM). CBS Moneywatch. In United hit by "network outage," widespread delays. Retrieved October 13, 2012, from http://www.cbsnews.com/8301-505123_162-57502163/united-hit-by-network-outage-widespread-delays/. It is issues like the one United had back in August that cause companies to lose money and customer satisfaction quickly. Verizon Wireless is not new to these types of outages either. With the release of the new 4G LTE network there were several outages within months of each other. These outages hit the news and caused the “most reliable” network in all of cellular to be questioned by both the customer and the media. CNET. (February 22, 2012 7:50 AM PST ). News, Internet & Media. In Verizon customers hit by another 4G LTE outage. Retrieved October 13, 2012, from http://news.cnet.com/8301-1023_3-57382686-93/verizon-customers-hit-by-another-4g-lte-outage/. These...