January 14, 2013
The audience is to be considered when using any type of communication method. The initiator also needs to know how to present the communication, whether it is face to face, email, or even an article of the news. Some other considerations to be given are the diverse mindset of those in the audience. We all have different perceptions of certain situations due to cultural diversity. In communication, knowing the types of communication styles is important. Having an open communication style can help soften the understanding of any type of miscommunication when diversity is an issue.
The potential needs of the families of the miners in receiving a message about the incident would be to gather all of the facts and presenting it to the family first before it being broadcast on the news. Chapter 9 in Communicating in the Workplace states details of the incident should often contain a timeline of the incident, description of the physical setting, description of the people involved and explanation of the results following the incident [ (Cheesebro, O'Connor, & Rios, 2010) ], in which none of the articles portray. The more information provided to the families, would allow the families to be at ease with the situation knowing that all the information provided is factual and not an answer of the undetermined. It would also ease their minds not to have to see it on TV before being told about it.
The potential needs of the company’s employees when receiving a message about the incident would be not only informative in regards to what is going on about the incident, but also provide any employee assistance aid or counseling for those who are emotionally affected by the incident. Once a successful message was provided to all the employees, any volunteers of assistance to the miners as far as food and water, and assistance to the family, if any, should be...