SHC 31: Promote communication in health, social care or children’s and young people’s settings
1. Identify the different reasons people communicate.
People communicate for a number of different reasons including: • To get to know each other
• To share information
• To provide someone else with information
2. Explain how communication affects relationships in the work setting. We communicate in a two different ways, verbal and non verbal. We have to be just as careful of what we say non verbal as we do verbal. The way we stand, if we maintain or avoid eye contact all affects relationships in the work setting because we can upset people by what and how we say something or by our body language. Communication issues can cause problems between staff, parents and the children and young people.
SHC 32 – Engage in personal development in health, social care or children’s and young people’s settings.
1. Describe the duties and responsibilities of own work role: My role is: Company Director
My main roles are to manage the day to day running of the setting. To ensure we have appropriately qualified staff in line with EYFS requirements. To support staff through training and development, supervisions and appraisals. To ensure all paperwork including policies and procedures, health and safety and safeguarding requirements are in place and used effectively. Ensure the sustainability and gain grant funding as and when appropriate. Provide appropriate resources for the children’s learning and development at the setting. Liaising with parents/carers and other professionals.
Producing information for parents and carers including newsletter.
2. Explain expectations about own work role as expressed in relevant standards The ‘Early Years Foundation Stage’ Framework is the new national occupational standards for a childcare setting working with children aged 0-5 years old. The framework states that I have to: • Have the appropriate policies and procedures in place. • Have appropriately qualified staff at each session including appropriate level 2/3 qualifications and Paediatric First Aid, Safeguarding Children, Food Safety etc. • Staff as to have regular supervisions and an annual appraisal. • Ensure we have resources to meet the seven areas of learning and development for children through our educational programme and planning. • Complete observations and assessments on Key Children It is my job to ensure that the setting complies with the following legislation: Equality Act 2010
Health and Safety Act 1974
The Children Act 1989 (2004)
Protection of Freedoms Act 2012
The United Nations Convention on the Rights of the Child 1989 The Human Rights Act 1998
Childcare Act 2006
Every Child Matters
2.1 Explain the importance of reflective practice in continuously improving the quality of service provided. Reflective practice is very important in continuously improving the quality of service because you are constantly looking at what you are doing and whether or not it is affective and fit for purpose or could it be done a different more efficient way. When you look back on a situation and reflect on how it was done/dealt with you can ask the questions like, could I have done something else? Would I do the same thing again? Etc. This will then enable you to improve your service.
2.3 Describe how your own values, belief system and experiences may affect working practice. I am a Christian and find it really hard to celebrate other religious festivals with the children. I also don’t like celebrating Halloween due to my beliefs. I don’t stop the children under equality and diversity I chose not to take part.
4.1 Identify sources of support for planning and reviewing own development. I would look to the following sources of support for planning and reviewing own development: • The Company Directors...