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By | May 2012
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Unit 001 – Introduction to communication in health, social care or children’s and young people’s settings

Outcome 1 Understand why communication is important in the work setting

People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc.  The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.

People communicate for different reasons; these reasons vary and are as follows;   * To maintain and promote good working relationships
  * To encourage the children to communicate effectively
  * To share knowledge and information
  * To ensure that everybody knows where they stand
  * To get their point across and ensure safety in the work environment   * To help people understand how you are feeling and act accordingly   * To work together
  * To prevent errors
  * Express your wants and needs


Communication is essential to all parts of work and is an essential skill for workers who want to do well in their setting. This communication can be between adults or children. Effective communication will make worker’s role work and will enable them to develop their role as a practitioner working with children and young people.

Effective communication will develop the following:
  * Relationship with children
  * Relationship with colleagues
  * Relationship with parents:

Not all people are able to communicate verbally because of the lack of their confidence or they don’t know the language. That is why it is very important to observe their facial and body reaction. This means that the worker is...

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