Child Care Cache Level 3

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SHC 31: Promote communication in health, social care or
children’s and young people’s settings

1. Understand why effective communication is important in the work setting.

1.1. Identify the different reasons people communicate.

Firstly I would like to explain what communication is. Communication is a two way process of transferring information from one person-sender to another-receiver, it helps people understand each other, making point, this is way of expression. People communicate to build and maintain relationships as family, parenting, community also are necessary for emotional intimacy. People communicate because this is best way to get know each other, share ideas means giving out and receive information by asking questions, to give or receive instructions (learn and educate), to make compliments, soothe others, persuade, argue. By communication with each other people develop, they express their self, can give knowledge. Verbal communication and technological aids is when exchange information by words, by speeches, emails, blogs, forums, text messages, voice messages, books, newspapers, articles, and practically anything you can speak through, write, draw or paint on; by songs and music. Non-verbal communication is by using body language, eye contact, facial expression, gestures, behaviour, by active listening. Also by close contact-touching, stroke head, hand shake, clap on the shoulder etc. For people who are disable communication can be used by sign language. By using body language we can be friendly or rude.

1.2. Explain how communication affects relationships in the work setting.

The work setting is a large partnership between staff, parents, the local community and other professionals supporting children and their families. Good working relationships can make this partnership hugely successful and rewarding. Where there are good working relationships between all of the adults, everyone including children and young people will...
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