• Chapter 7: Trust, Justice, & Ethics
– What is “trust?”
• The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.
– What is trust propensity?
• A general expectation that individuals can be relied upon
– What is the difference between cognitionbased trust and affect-based trust? • Cognition = rational, affect = emotional
• What are the three dimension of cognition-based trustworthiness? – Ability, benevolence, and integrity
• What is “justice?”
– The perceived fairness of an authority’s decision making
• What are the four types of justice?
– Distributive, procedural, interpersonal, and informational • What is considered with these different types?
• What is “ethics?”
– The degree to which the behaviors of an authority are in accordance with accepted moral norms • What are the degrees of moral normality?
– Unethical, “merely” ethical, “especially” ethical • What’s the difference between these things? • T/F – If something is legal, it is also ethical • How is the CSR model of business different from the traditional model of business?
– CSR goes beyond profit maximization
– Give an example of:
• Positive reinforcement – Increased pay after exceptional job performance – Addition of X following a desired behavior • Negative reinforcement – Performing a task to avoid being yelled at – Removal of X following a desired behavior • Extinction – Stop giving attention to the dramamonger at work – Removal of X following an unwanted behavior • Punishment – Assigning tasks no one wants to do for poor performance – Addition of X following an undesirable behavior
• What is the difference between an interval and a ratio reinforcement? – Interval = set amount of time, ratio = set amount of tasks/behaviors
• Which is a more useful reinforcement schedule for new employees – continuous or partial? – Continuous
• What are the three types of goal orientations?
– Learning, performance-prove, performance-avoid
• What are some decision-making biases?
– Availability, anchoring, framing, representativeness, contrast, recency, ratio bias effect
• What is the fundamental attribution error?
– You = lucky, me = awesome OR you = lazy, me = overworked
• What is escalation of commitment?
– Continue to follow a failing course of action
• Why do people do it?
• How is learning related to decision making?
– Learning -> better decisions, can increase programmed decision making
• When do you use a hyphen if you write “decision making?” – Noun = no hyphen, adjective = hyphen – Just checking!
• Chapter 9: Personality and Cultural Values • What is personality?
– Particular combination of emotional, attitudinal, and behavioral response patterns – No
• Can personality swing wildly throughout your life? • What are the Big Five personality traits? • Which of the Big Five personality traits predicts job performance the best? – Conscientiousness – CANOE!
• T/F – Neurotics tend to have an external locus of control • Can you fake the Big Five personality tests? • What are cultural values? – Yes and no – Shared beliefs about desirable end states or modes of conduct in a given culture – Collectivism, power distance, uncertainty avoidance, masculinity-femininity, time orientation – Nope. Why? – True
• What are some of the cultural dimensions?
• Are the cultural dimensions as...