Chapter7 Review Ob

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Review
•  Chapter 7: Trust, Justice, & Ethics
–  What is “trust?”
•  The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.

–  What is trust propensity?
•  A general expectation that individuals can be relied upon

–  What is the difference between cognitionbased trust and affect-based trust? •  Cognition = rational, affect = emotional

•  What are the three dimension of cognition-based trustworthiness? –  Ability, benevolence, and integrity

•  What is “justice?”
–  The perceived fairness of an authority’s decision making

•  What are the four types of justice?
–  Distributive, procedural, interpersonal, and informational •  What is considered with these different types?

2

•  What is “ethics?”

–  The degree to which the behaviors of an authority are in accordance with accepted moral norms •  What are the degrees of moral normality?

–  Unethical, “merely” ethical, “especially” ethical •  What’s the difference between these things? •  T/F – If something is legal, it is also ethical •  How is the CSR model of business different from the traditional model of business?

–  CSR goes beyond profit maximization

3

•  Chapter
 8:
 Learning
 and
 Decision
 Making
 
 

–  What
 are
 the
 two
 different
 kinds
 of
 knowledge?
 
 
•  Tacit
 and
 explicit
  •  Explicit
 =
 book
 learnin’,
 Tacit
 =
 street
 smarts
 
 

–  What
 are
 the
 two
 broad
 ways
 that
 people
 learn?
 
 
•  Reinforcement
 and
 observaGon
 

4

–  Give an example of:
•  Positive reinforcement –  Increased pay after exceptional job performance –  Addition of X following a desired behavior •  Negative reinforcement –  Performing a task to avoid being yelled at –  Removal of X following a desired behavior •  Extinction –  Stop giving attention to the dramamonger at work –  Removal of X following an unwanted behavior •  Punishment –  Assigning tasks no one wants to do for poor performance –  Addition of X following an undesirable behavior

5

•  What is the difference between an interval and a ratio reinforcement? –  Interval = set amount of time, ratio = set amount of tasks/behaviors

•  Which is a more useful reinforcement schedule for new employees – continuous or partial? –  Continuous

•  What are the three types of goal orientations?
–  Learning, performance-prove, performance-avoid

•  What are some decision-making biases?
–  Availability, anchoring, framing, representativeness, contrast, recency, ratio bias effect

6

•  What is the fundamental attribution error?
–  You = lucky, me = awesome OR you = lazy, me = overworked

•  What is escalation of commitment?
–  Continue to follow a failing course of action
•  Why do people do it?

•  How is learning related to decision making?
–  Learning -> better decisions, can increase programmed decision making

•  When do you use a hyphen if you write “decision making?” –  Noun = no hyphen, adjective = hyphen –  Just checking!

7

•  Chapter 9: Personality and Cultural Values •  What is personality?

–  Particular combination of emotional, attitudinal, and behavioral response patterns –  No

•  Can personality swing wildly throughout your life? •  What are the Big Five personality traits? •  Which of the Big Five personality traits predicts job performance the best? –  Conscientiousness –  CANOE!

8

•  T/F – Neurotics tend to have an external locus of control •  Can you fake the Big Five personality tests? •  What are cultural values? –  Yes and no –  Shared beliefs about desirable end states or modes of conduct in a given culture –  Collectivism, power distance, uncertainty avoidance, masculinity-femininity, time orientation –  Nope. Why? –  True

•  What are some of the cultural dimensions?

•  Are the cultural dimensions as...
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