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Chapter 8 Improving Productivity And Employee Commitment

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Chapter 8 Improving Productivity And Employee Commitment
Chapter

8

IMPROVING PRODUCTIVITY
AND EMPLOYEE
COMMITMENT

PREVIEW



The importance of productivity improvement.



Suggestion schemes.



Quality control circles.



The latest techniques in quality management.



Ways to get feedback from employees.



The issues relating to career management.



Managing talented employees.



Communicating with employees.

HRM Principles and Practices Third Edition
© Oxford Fajar Sdn. Bhd. (008974-T), 2014

All Rights Reserved

1– 3

PRODUCTIVITY

PRODUCTIVITY =

OUTPUT
––––––––
INPUT

To improve productivity, organizations try to do more with less.
They may maintain the quantity of input, yet increase the output.
OR
They may reduce the input and yet be able to increase the output.
HRM Principles and Practices Third Edition
© Oxford Fajar Sdn. Bhd. (008974-T), 2014

All Rights Reserved

1– 4

SUGGESTION SCHEMES
Productivity techniques require an organizational culture in which:


Everybody trusts each other



There is open communication



There is teamwork



There is effective industrial relations

HRM Principles and Practices Third Edition
© Oxford Fajar Sdn. Bhd. (008974-T), 2014

All Rights Reserved

1– 5

SUGGESTION SCHEMES
(cont.)
A suggestion scheme is a means for channelling workers’ ideas on how to improve work processes.

Suggestion
SuggestionSchemes
Schemes

Enhanced
Enhanced
employee employee motivation motivation HRM Principles and Practices Third Edition
© Oxford Fajar Sdn. Bhd. (008974-T), 2014

Higher
Higher
levels levelsof of efficiency efficiency
All Rights Reserved

1– 6

SUGGESTION SCHEMES
(cont.)
The Suggestion Scheme Process
1.

2.

Worker writes down idea

Worker submits idea

4.

3.

Worker is informed of outcome

Idea is evaluated

HRM Principles and Practices Third Edition
© Oxford Fajar Sdn. Bhd. (008974-T), 2014

All Rights Reserved

1– 7

SUGGESTION SCHEMES
(cont.)
Rewards for Useful Suggestions

HRM Principles and Practices Third Edition
© Oxford Fajar Sdn. Bhd. (008974-T),
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