Chapter 2 Questions MBA:
1) Identify and discuss the major types of information systems that serve the main management groups within a business. What are the relationships among these systems?
Main management groups within a business are operational management (employees, staff), middle management and senior, top-management. Accordingly there are three major types of information systems – transaction processing system (TPS), management information systems (MIS) and decision-support system (DSS), executive support system (ESS). A TPS is a computerized system that performs and records the daily routine transactions necessary to conduct business, e.g. payroll, hotel reservations, shipping, sales orders etc. TPS provides the information to MIS for middle management for summarizing, reporting and monitoring without high analytics. DSS for middle management support management decisions that are unique and rapidly changing using information not only from TPS and MIS, but also from external resources and more advanced analytical models and data analysis capabilities. ESS support top-management by providing data that are often in the form of graph and charts delivered via portals using many sources of internal summarized information from MIS and DSS and external information as well.
2) You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new Sales employees. Identify six collaboration tools that are available to help the team work together. Which single tool would be the most helpful for the project, in your opinion, and why?
Six management collaboration tools are:
1. Internet-based collaboration environment – support workgroup collaboration, provide space to store team documents, group calendars, audio-visual tools for communications and video conference, e.g. MS Office Live Meeting, WebEx, Oovoo.
2. E-mail and instant messaging (IM) – major... [continues]
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