Changes in Automotive Aftermarket Business Trend and Effect on Customer Credit Management

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CHANGES IN THE AFTERMARKET BUSINESS TREND AND THE EFFECT ON CUSTOMER CRDEIT MAGAGEMENT

-VINEETA SUMAN
LUCKY BHAVINI

ACKNOWLEDGEMENT

This project has been carried out at the Sales Office of Bosch Ltd., Patna which looks after Bihar aftermarket operation.

We are really very glad that we got an opportunity to get an exposure of a real corporate environment at Bosch Ltd., Patna. We are very grateful to Mr. Ashish Ranjan Sharma, Business Manager and for giving us this opportunity and guiding us throughout, Mr. Manish Kumar Jaiswal, Commercial Manager for helping us throughout this process by arranging for all the information we needed and all the employees of Bosch Ltd. for supporting us at different stages.

Our visit to its customer Panu Diesel, Patna was really an enriching experience .We became aware of the actual way a business runs by interacting with them.

We would also like to thank God and our family members who supported us in the process of internship without which this project would not have gained its present shape.

OBJECTIVE

The objective of this project is:

➢ TO ANALYSE THE BUSINESS TREND OF THE AUTOMOTIVE AFTERMARKET

➢ UNDERSTAND THE CREDIT MANAGEMENT

➢ ESTABLISH A RELATIONSHIP BETWEEN BUSINESS TREND

CONTENTS

1. SOME IMPORTANT TERMS AND ACRONYMS
2. BOSCH GROUP
3. BOSCH LTD.
4. BUSINESS SECTORS OF BOSCH
5. CORPORATE SOCIAL RESPONSIBILITY BY BOSCH
6. INTRODUCTION
7. AUTOMOTIVE AND AUTOMOTIVE AFTERMARKET INDUSTRY
8. GLOBAL SCENARIO
9. VEHICLE PARC –SIZING INDIA’S AUTOMOTIVE AFTERMARKET 10. AUTOMOTIVE AFTERMARKET BUSINESS IN INDIA
11. AUTOMOTIVE COMPONENTS INDUSTRY IN INDIA
12. AUTOMOTIVE INDUSTRIES STRUCTURE AND DEVELOPMENT IN INDIA 13. BOSCH SALES TREND IN INDIA
14. CREDIT MANAGEMENT
15. PROCEDURE OF CREDIT MANAGEMENT
16. EFFECT OF BUSINESS TREND ON CREDIT MANAGEMENT
17. CONCLUSION

SOME IMPORTANT TERMS

• Global industry analyst-Global industry analysts is a U.S. based world leader in business intelligence and strategy support. GIA is the world’s largest market research company. • OEM- Original Equipment Manufacturer(an organization that makes device from component parts bought from another organization) • Vehicle Parc - Number of vehicles on road

• ACMA - Automotive component manufacturer of India
• 2Ws – Two wheelers
• 3Ws - Three wheelers
• PVs - Passenger vehicles
• CVs - Commercial vehicles
• UVs - Utility vehicles
• HCVs – Heavy commercial vehicles
• LCVs – Light commercial vehicles
• SUVs – Sport utility vehicles
• Credit balance - Credit balance is a term used in accounting to describe money that might be owed to a client or customer on his account. • Credit limit - A credit limit is the maximum amount of credit that a financial institution or other lender will extend to a debtor for a particular line of credit (sometimes called a credit line, line of credit, or a trade line). This limit is based on a variety of factors ranging from an individual's ability to make interest payments, an organization's cash flow and /or ability to repay the principal, to the credit standards employed by the lender. A credit limit is also based on the borrower's recoverable assets in the event of default. • Credit line - A credit line is any credit source extended to a government, business or individual by a bank, other financial institution or business. A line of credit may take several forms, such as overdraft protection, demand loan, special purpose, export packing credit, term loan, discounting, purchase of commercial bills, etc. The credit line can be secured by collateral or any other type of security or unsecured. The amount of credit extended is most often based on the borrower's credit rating. • Credit history - Credit history...
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