Change Management Plan
Kenneth R. Woods
University of Phoenix
CrysTel is a Telecommunication company that faces many challenges relating to managing change within its organization. The forces that prompt the change CrysTel are both external and internal. External forces for change come from the rapid advancement in technology in the telecommunication industry, which dictates to CrysTel the direction and to and need for change in order to stay competitive and profitable. The internal forces for change start with the management and employees within the CrysTel organization.
Major implications of the change at CrysTel will be addressed with an appropriate change model plan developed for human variables and potential resistance to change. The plan will include strategies for managing possible resistance to change. The selection of an appropriate leadership style will also be addressed for successfully implementing the change at CrysTel. The management styles of Morgan Trevannon, Chief Executive Officer, and Mary Jo Moran, vice president of human resources will be part of the plan that addresses the change at CrysTel.
Major implications of the change at CrysTel include influence from the external force of rapid and frequent advances in the telecommunication industry. "External forces for change originate outside the organization. Because these forces have global effects, they may cause an organization to question the essence of what business it is in and the process by which products and services are produced," (Kinicki & Kreitner, 2004, p. 4). The internal forces from inside the CrysTel organization appear to be the leading drive for the need to change. The biggest concentrations of concern come from within the Marketing and Sales and Delivery departments. The Employee Satisfaction Survey and the Climate Survey identified employee and senior communication, empowering teams,... [continues]
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