Jon Pyke, Chair WfMC, United Kingdom *This chapter available in full for immediate download after ordering
SPOTLIGHT ON BPM IN GOVERNMENT
AN OPEN LETTER TO PRESIDENT OBAMA: IT’S TIME TO FIX BROKEN GOVERNMENT
Clay Richardson, Forrester Research, USA *This chapter available in full for immediate download after ordering Dear President Obama: The world paused on a remarkable day in January 2009 as you took the oath of office and promised to usher in a new era in American government. In many ways, the country and the world continue to bask in the afterglow of that historic day. However, critical observers closely interpreted your speech as a challenge to roll up our collective sleeves and recommit ourselves to good deeds, hard work and innovation. A call to employ the best minds, the boldest ideas, and the most innovative technologies to wage a war against the economic malaise brought on by the market crash of 2008.
MEASURING READINESS FOR BPM: INSIGHTS FROM CORPORATE ENTREPRENEURSHIP AND ORGANIZATIONAL CHANGE RESEARCH
Daniel T. Holt, Air Force Institute of Technology, USA In this chapter, a framework that has been used by Department of Defense leaders to understand two fundamental issues that are keys to readiness for and sustainment of continuous improvement is presented. First, leaders must understand the extent to which the environment will support long-term, sustained improvement efforts, focusing on the top management’s support, work discretion, rewards and reinforcements, and time availability. Second, leaders must understand how members view any specific BPM effort, understanding whether improvements are needed, are appropriate, can be done, and will be beneficial.
HOW CONVERGING METHODOLOGIES AND TECHNOLOGIES EFFECT ADOPTION AND SUCCESS OF BPM
Linus K. Chow, Oracle Corporation, USA *This chapter... [continues]
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