Challenge and Implementation

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Management Information System
Implementation Challenges,
Success Key Issues,
Effects and Consequences

: A Case Study of Fenix System

Master’s Thesis within Military Logistics
Author:

Artit Kornkaew

Tutor:

Leif-Magnus Jensen

Jönköping

May 2 01 2

INTENTIONALLY BLANK

ii

Acknowledgements

First of all, I w ould like to thank my parents for moral support in everything. In addition, I w ant to take this opportunity to express Royal Thai Air Force for scholarship in this master program me. I would like to thank my tutor Professor Leif -Magnus Jensen for his su pport and guidance. I also want to thank Per Skoglund for his advice and interesting thoughts. In addition, I would like to express my appreciation and gratitude to all the respondents f rom the Royal Thai Air Force, Swedish Defe nce Material Administration, Swedish Air Force, and IT companies f or valuable information.

Finally, I w ould like to express my immense thanks and gratitude to all people who contributed to make this thesis successful .

May 2012, Jönköping

Artit Kornkaew

iii

Master Thesis within Military Logistics
Title:

M anagement Information System (MIS) Implementation
C hallenges, Success Key Issues, Effects and Consequences: A C ase Study of Fenix System

Author:

Artit Kornkaew

Tutor:

Leif-Magnus Jensen

Place and Date:

Jönköping, May 2012

Subject terms:

M anagement Information System (MIS), Information System (IS), Implementation Challenges, Success Factors, Organisational
Impacts, Effects and Consequences

Abstract
During the growth of a competitive global enviroment, there is considerable pressure on most organisa tions to make their operational, tactical, and strategic process more efficient and effective. An information system (IS) is a group of components which can increase the competitiveness and gain better information for decision making. Consequently, many organisa tions decide to implement IS in order to improve the effectiveness and efficiency of the ir organisa tions. However, a lack of a wareness of numerous and varied challenging issues surrounding the implemenation process could be problematic for the whole process. Furthermore, the problem of a lack of k ey success issues seems to be a serious obstacle for the management information system ( MIS) implementation process. Additionally, MIS implementation has effects on an organisa tion and these effects are relate d to the consequences of the business processes . Consequently, this issue is critical and cru cial for an organisa tion to consider when they implement a new MIS.

The main purpose of this thesis is to present the MIS implementation challenges or problems together with identifying the k ey issues to successfully a chieve implementation. Such challenges and success factors are conducted based on a research framework. In a ddition, this research a ccesses descriptions of implementation effects and consequences which impact the organisa tion and its processes.

This thesis has been conducted by studying the theory divided into three parts including: general background litera ture of information systems, implementation aspects, and organisa tional impacts literature . The methods that were used to successfullly accomplish this study were a case study of Fenix System, collecting data by personal interviews with respondents who were involved in Fenix a long with internal document s. The a nalysis of the research framework and empirical findings ha s contributed to a description of the main challenges and key success issues regarding MIS implementation, together with an identification of important effects and consequences when implementing MIS. This thesis’s main results show that MIS implementation is surrounded with challenges which mainly concern management, adminsitration, and people issues involved in MIS implementation pro cess. Additionally, it was concluded that the key issues which the MIS...
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