Cashier Training Manual for Ruby

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Table of Contents

Ruby Cashier Functions
Fuel Pumping……………………………………………………………………………………………………….3
Drive Offs…………………………………………………………………………………………………………….3
Tendering Transactions……………………………………………………………………………………….4
Refunds……………………………………………………………………………………………………………….4
Safe Drops……………………………………………………………………………………………………………5
Paid Outs……………………………………………………………………………………………………………..5
Department Sales………………………………………………………………………………………………..6
Magazines Sales…………………………………………………………………………………………………..6
Drop Down Menus……………………………………………………………………………………………6-7 Online Terminal Functions………………………………………………………………………….……9-10 Telecheck Functions………………………………………………………………………………………………12

Created by Jason Woodford 2007

Ruby Cashier Functions

Fuel Pumping
There are quite a few buttons useful and necessary for letting people pump fuel. They are as follows…

[APPROVE]
Approve is one of the first buttons to know. When someone needs gas, it will send a beeping tone to the register, when you hear this, press [APPROVE] to let them pump.

[PREPAY]
A lot of people will want to prepay as well, so you need to know what to do. In order to prepay a pump, simply press the Pump Number (i.e. 4) and then the [PREPAY] button. It will ask how much you would like to prepay, type in how much, and press the payment method they will be using; now they can just lift the handle and pump.

[VIEW]
This is just a nice function to have, you can press the pump number and [VIEW] and it will show you how much gas a current customer is pumping. If no one is pumping though, it will tell how much the last 2 transactions on that pump were.

[FUEL]
This is the most important button. When someone is done pumping gas, they will want to come in and pay for it. To ring up their fuel purchase, you just hit the pump number and press [FUEL] and it will add it to the current transaction.

[STOP]
If you press this button, it will stop all gas going to all pumps; it is usually used in emergencies. For more limited control, one can press a pump number before you press [STOP], and it will only stop that pumps fueling, all other will go on unaffected.

Drive-Offs
Oh no! You just had you’re first drive off! What do you do? Don’t worry; here is how to take care of it.

First off you need to make sure that it actually was a drive off, and the customer isn’t doing something else (Bathroom, filling up tires), if you’re sure they aren’t there, follow these simple steps. -Add the fuel to the current transaction using the steps above. -Press [DRIVE OFF] – It is located on the right side of the Ruby Terminal. -It will tender out the fuel sale and print out a slip where you can fill in information about the vehicle such as Plate, Description, Make and Model.

If you have the plate number and are sure of it, call 9-1-1 and tell them that you just had a drive off and give them the pertinent information.

Include any information pertaining to the drive off in your shift bin (i.e. – Police Reports) and let your manager know what happened about it.

Tendering Transactions
There are many ways to tender out transactions, I will cover them here.

[CASH]
This is the most obvious method of payment. All you have to do, is type in the amount the customer gives you, press [CASH] and the drawer will open and display how much change to give the customer.

[TELECHECK]
This is a bit different than regular checks. What you have to do with this is take the check a customer gives you (it can be blank; all you need are the account numbers along the bottom). Insert the check into the reader, numbers to the right. A prompt will come up asking how much the total is, enter it in and press [ENTER]. The check will process for a while and print out a slip for the customer to sign. Once they sign, push the check through the printer, and once it is done, flip it over and re-insert it through the printer. Press [TELECHECK]...
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