Cashier Need

Topics: Training, Customer service, Practice Pages: 6 (1742 words) Published: October 7, 2011
Cashier Needs Assessment
Draft a needs assessment of what a cashier needs to know at Kudler Fine Foods. Include an analysis of the work setting. Cashier Job Description

Operates cash register to itemize and total customer’s purchases in grocery store.

Essential Duties
Reviews price sheets to note price changes and sale items.
Records prices and departments, subtotals taxable items, and totals purchases on cash register. Uses electronic scanner to record price.
Collects cash, check, or charge payment from customer and makes change for cash transactions. Redeems food stamps and promotional coupons. Counts money in cash drawer at beginning and end of work shift. Records daily transaction amounts from cash register to balance cash drawer.

Weighs items.
Cashes checks.

Required Qualifications and Experience
Cashiers must have excellent interpersonal and math skills.
Training and Development
Our customers expect to be served by courteous and knowledgeable associates. To meet the highest standards of customer service, the employees take part in an extensive training program and have opportunities for further professional development. The company's training program includes: New employee orientation

Employee handbook
A three-week on-the-job training program
A 60 day period of working with an assigned "buddy" co-worker In addition, each store offers regular workshops on products and their uses to familiarize employees with the products in cashiering, sales, and stocking departments.

Start of shift

End of shift

Training and Development
The teaching and nurturing of employees to be the face and standouts of the company are crucial at Kudler's Fine Foods. By providing the proper service and attention customers should feel appreciated and comfortable in the Kudler environment. With these standards it is imperative that the appropriate training be provided to new recruits as well as veteran employees so that the reputation at Kudler is withheld. A few of the training programs components include: the standard new employee orientation, a provided employee handbook to every employee, a three week trial on-the-job training, as well as a sixty day period of having an assigned "partner" on the job. During orientation trainees need to understand who they will be working for and what exactly they will be doing as an employee. As cashiers they will need to understand how the technology operates and master the basic functions. The keys to press, the items to scan, and trustworthiness with the cash and financial aspect need to be covered. Holding the title of cashier doesn't simply put you in charge of a cash register, but of the whole counter and direct customer interaction. Actions, delivery, and operation will be covered in the employee handbook as should be fully understood while employee upon acceptance of this position at Kudler. Any questions an employee has will more than likely be covered and handled by the employee handbook. While working at any business the employee represents the company as a whole and could make or break a relationship with any customer at any moment. Because of this pressure companies need to provide the training and assess employees on whether or not they can handle certain situations. For instance, no two customers are the same and personalities will always differ from one to the next. If a customer is having a bad day or simply has a terrible attitude then the cashier, employee of Kudler, must keep their cool and most likely contact a manager to handle the situation appropriately. Exercises to demonstrate such behavior and events should be covered during training as to somewhat prepare the individual for the work field. The three week period on which employees have on the job training is a critical assessment on whether the trainee has the potential and proper "look" for the job. This timeframe gives managers and fellow employees the time to further instruct and observe...
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