CASE- 2: JET AIRWAYS TAKES OFF WITH CITRIX 1) What problem does Jet Airways hope that Citrix technologies will solve? Ans. Jet Airways was set up in 1993 after the central government opened civil aviation to private investment. By 2005, Jet Airways had been listed on India’s main stock exchanges an had obtained permission to operate international flights. The company lacked in its Information System, they had installed various packages over the years. The systems weren’t able to interact with one another or with finance and inventory systems. This inefficiency costs a lot to Jet airways in terms of time, money and efforts which could be utilized on maintaining its planes . Jet Airways took the help of Citrix Systems, which is considered to be renowned in airline industry for its software package that provides integrated, intelligent aviation MRO (maintenance, repair, and operations) software to improve productivity. Jet Airways was interested in the following benefits by the installation of the software soas to solve its problems, they are: Enhanced and faster delivery of business-critiacal applications to local and international users Timelier decision making Increased operational efficiencies Superior service levels Lower IT administration costs
2)How does Critix Systems’ improve operational efficiencies and decision making? Ans. Jet Airways got to deliver another critical airline operational application called Load Manager with Citrix Presentation Server. This generated “Load sheet” that helped in timely take-off of the flight. The application of Load Manager will also enable quick availability of reports from the system. The sales and marketing team uses the BW system as needed. Data entry operators at different locations frequently use the revenue management system. Middle- and even lower-management staff regularly access finance and budget applications. All users connect using the Web Interface functionality of Presentation Server. This is important as...
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