L-D Tool & Die (LDTD) is a small manufacturer in Ontario who specializes in designing andmaking customized moulds as per customer’s requirements. LDTD was found by LaurieDickson in late 1980s. Since its inception, the company has continuously serving itscustomers by providing quality products and services. LDTD has developed a loyal customers throughout the years in business. The main services of LDTD are transforming synthetic resins and plastic material into a wide range of ﬁnished products, parts for other manufactured goods, and intermediate products consisting of shapes and forms made bya variety of fabricating methods. LDTD’s customers are mainly found in packaging construction, automotive industry, and plastic industry. These industry account for nearly eighty percent of the company’s output.
As the demand increase, more workers are needed to be recruit, despite the vacated andretired personnel. LDTD is looking to ﬁll many skilled workers position including moulddesigner, computer numerically controlled (CNC) machine programmer, CNC machineoperator, mould makers, and mould making assistants. However, as skilled workers areshort of supply in the Ontario area, LDTD has facing a challenge in ﬁnding experiencedskilled workers to ﬁll the opening positions. In addition to the shortage of adequate human resource, LDTD also facing technological changes difﬁculty. Nevertheless, since itsinception, LDTD has never had a proper recruitment and selection process in place norhad an individual responsible for solving human resource (HR) related issues to ensure thatthey have hire quality workers, as well as, ensure that HR related problems were solved.These problems combine has created a crisis that LDTD can no longer afford to look over.LDTD must now ﬁnd a way to recruit more skilled workers in order to meet their customer’s contract. Problems Defination
Shortage of Skilled Workers
As customers’ demands increase, LDTD requires more skilled moulds makers to performspecialized tasks to meet customer’s requirements. However, the rapid growth in theindustry has caused a shortage of skilled workers in Ontario area. The shortage is theresult of cutbacks in apprenticeship training during the economic slowdown. However, asthe economy starts to pick up, the number of skilled workers has already been in shortsupply. In addition, Dickson does not believe that graduates from technical college tradeprogram process necessary skills set or experience required to have an immediate effecton the business. Another reason of skilled workers shortage is due to an unsounded working environment such as exposure to noise, hazardous materials, and unsafeequipments. They also required lifting and carrying parts of up to twenty-three kilograms,as well as, many other strenuous physical activities. These reasons combine have causedthe number of college enrollment for this industry to decrease.
Without skilled workers, LDTD will not be able to increase it production capacity or expandtheir business to meet the corporate short-term and long-term goals. In addition, LDTDcould also loss potential revenue, as they are unable to meet the market demands. Technological Changes
Design and manufacturing technologies has become major factors for customer toconsider their supplier. With rapid changes in technologies, LDTD’s customer’srequirements have also changed. Customer is now require more computerize designs andprecise manufacturing for their products. This new requirements also require workers withnew skill set such as knowledge in computer-aided design (CAD) and computer-aidedmanufacturing (CAM). Although, LDTD’s workers are expertise with a lot of experiences inmoulds making, they do not have knowledge or skills in the new technology that require bytheir customers. These problems create a gap in LDTD’s skills inventory and couldultimately result in product quality and decrease in sales.
Although, these skills set could be...