Case Study: E-Procurement Implementations

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  • Topic: Procurement, E-procurement, Public eProcurement
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Case Studies on E-procurement Implementations
Italy New South Wales New Zealand Scotland Western Australia

Case Studies on E-procurement Implementations
Italy New South Wales New Zealand Scotland Western Australia

© Commonwealth of Australia 2005
ISBN 1 74082 091 6
ISBN 1 74082 092 4
This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by an process
without the prior written permission from the Commonwealth.
Requests and enquiries concerning reproduction and rights in this publication should be addressed to:
Commonwealth Copyright Administration
Attorney-General’s Department
Robert Garran Offices
National Circuit
Canberra ACT 2600

Contents
1

Overview Report

1

1.1

Introduction

1

1.2

Objectives

1

1.3

Methodology

2

1.4

Summary of Key Learnings

2

1.5

Conclusion

8

2

E-procurement in Italy

2.1

Introduction

10

9

2.2

E-readiness

10

2.3

E-intensity

12

2.4

E-impact

16

2.5

Conclusion

17

3

E-procurement in New South Wales

19

3.1

Introduction

20

3.2

E-readiness

20

3.3

E-intensity

23

3.4

E-impact

25

3.5

Conclusion

26

4

E-procurement in New Zealand

27

4.1

Introduction

28

4.2

E-readiness

28

4.3

E-intensity

30

4.4

E-impact

33

4.5

Conclusion

35

5

E-procurement in Scotland

37

5.1

Introduction

38

5.2

E-readiness

38

5.3

E-intensity

41

5.4

E-impact

44

5.5

Conclusion

45

6

E-procurement in Western Australia

47

6.1

Introduction

48

6.2

E-readiness

49

6.3

E-intensity

50

6.4

E-impact

54

6.5

Conclusion

57

1 Overview Report
1.1 Introduction
Information about the potential benefits of e-procurement is plentiful while details on the impacts and consequences of e-procurement implementations are thin on the ground. This gap in available information prompted the Australian Government Information Management Office (AGIMO), now a business group within the Department of Finance and Administration, to commission a review of selected e-procurement implementations and develop case studies to provide a detailed understanding of the current status of public e-procurement. In 2004, AGIMO engaged SIRCA to review five public sector e-procurement implementations. The governments participating in the review include the national governments of Italy, New Zealand and Scotland, along with the state governments of New South Wales and Western Australia.

The five case studies describe the unique e-procurement activities, background on why decisions were made, how those decisions were implemented and what e-procurement activities are currently being utilised. The key learnings and challenges resulting from these events are listed within each case study.

Many common learnings and challenges were identified from the five implementations. However, the manner in which a specific agency approached each challenge varied depending on the unique political and cultural context.

Overall, the experiences discussed in the five case studies demonstrate that e-procurement can be successful in a variety of socio-technical and institutional environments. It can improve business processes within the public sector and be influential in procurement or whole-ofgovernment reform. AGIMO recognises that Commonwealth Agencies can learn from these various approaches and experiences. While each implementation was specific to the government involved, the general solutions, systems and key learnings may assist Commonwealth Agencies interested in developing or implementing their own e-procurement programs.

1.2 Objectives
This Overview offers a concise summary of the issues, key learnings and challenges associated with the five e-procurement implementations that participated in the review of e-procurement...
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