Case Study Questions
1. What are UPS "Smart Labels?" What role do they play in UPS operations?
The UPS Smart Label is a computer-generated shipping label that you can create using your personal computer. One of the key elements of the smart label is the barcode. The information contained in a smart-label barcode can benefit you significantly. Among these, a UPS Smart Label provides you with the following: Increased reliability, since the barcode contains data imported directly from your system, Improved transit time, because smart-label packages pass through UPS systems at top speed and Access to value-added services reserved for packages with UPS Smart Labels
2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center.
The process starts with the customer inputting all the information about the package and destination of it, then all this information is sent to a main warehouse that have a database, automatically the system generates a “smart label” which will be attached to the package for shipment. Every morning when the driver is ready to head out, he picks up a DIAD IV, which the new model is enhanced and updates in the morning showing the driver his route for the day, and connecting to different cell phone signal antennas to download information about re-routings and new pick-ups they might need to do. Once the package is picked-up or delivered by the driver, the package is scanned and all this information sent up to the main data center, providing up to the minute information about the package so that customers can track their package. At the same time all this is happening, every time the package goes thru a package center the same is scanned and all the info loaded in to the database. When all the information processed in the system the destination center has all the information on hand available, for routing purposes and planning ahead of time. 3....
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