Case Study R & S

case stCase Study Series
1/2004

Recruitment and Selection

CONTENTS
Preface Challenges in Recruitment and Selection Ground Rules for Recruiting Success Formulating Attraction Strategies
Employer Branding Publicity Reinvigorate Traditional Recruiting Methods Invest in Innovative Recruitment Methods 4 5 6 8 1 2 3

How to Select Right
Cornerstones of Job Performance What Selection Tools to Adopt? A Superior Approach: Competency-Based Selection 10 11 13

Evaluating the Success of Recruitment and Selection 16 Case Studies
Agilent Technologies Citigroup DSO National Laboratories Great Eastern Life Assurance Unilever 19 21 23 24 26 27 28 29

Composite Analysis of Showcase Companies Conclusion
Appendix A: Code of Responsible Employment Practices

Appendix B: Tripartite Guidelines on Non-Discriminatory Job Advertisements 33

Preface
Effective recruitment and selection are critical to organisational success. They enable companies to have high-performing employees who are also satisfied with their jobs, thus contributing positively to the firm’s bottom line. On the contrary, poor recruitment and selection often result in mismatches which can have negative consequences for an organisation. A misfit who is not in tune with the organisation’s philosophies and goals can damage production, customer satisfaction, relationship with suppliers and the overall quality of work. He can also adversely affect the morale and commitment of co-workers and negate efforts to foster team work. Training your way out of a wrong hire can be very expensive. Effective recruitment and selection are therefore not only the first step towards organisational excellence, but are important cost control mechanisms as well. The first part of this study covers the broad spectrum of recruitment and selection processes and shares knowledge on developing unique recruitment and selection systems that are aligned with an organisation’s interests. The second part is an illustration of the... [continues]

Read full essay