Case Study on Operation Management

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Final case study on Fresh Salads Ltd:
The Iceberg lettuce harvest
Harvinder kaur ratol (1210240)
University Canada West
Professor: Chris Tabi
MBA 510: Operations Management
23rd March 2013

This paper illustrates the importance and use of operation management in order to deal with different task within the one organization. It provides the information regarding the transformation process, operations objectives and company operations which helps an organization to perform various tasks. It also focuses on various problems regarding capacity and management faced by the company. In the end, it provides the solutions to co-op with the problems. The information in this paper is taken from internet, slides of operation management and the case study provided by Professor Chris Tabi. Keywords: Operation objectives, transformation process, Process and layout

Input and output of transformation process
All the operations are transformation processes that transform inputs into outputs. Inputs are the transformed resources and outputs are transforming resources. The output of the operation is the products and service that add value for customers (Chris Tabi). In this case, mainly the company use specialized machine to produce the harvest of millions of Iceberg lettuce every year. The company picking team has 17 people, supervisor, nine cutters, five packers, and three people to prepare card board trays, label the individual supermarket lettuce and carry completed trays and create to the trailers. The input for the company is the staff, expertise and specialized facilities who work to produce and transform Iceberg lettuce to the supermarket for the consumers. The cutting process, packing, sealing, and labeling process all the parts that contribute to the transformation process. The output for the transformation process is quality contain, properly sealed lettuce which is available for the consumers in the supermarket. Main operation objectives for the macro-operation

The main operation objectives are the customers, suppliers, shareholders and distributors who perform the task to achieve the goals of the company. * The cutters work on the ground in the front of the rig, which slowly moves toward them. They work slowly backward by standing on the back of the row of lettuce. The cutters have good cutting speed that is eight second per iceberg lettuce. * The pickers pick the cutting lettuce and then cut them with the sharp knife and remove the outer leaves and then put the prepared lettuce in to the polythene bag attached to the cutter’s waist belt. They produced the quality lettuce. * The cutters choose the under –size, poor shape or damaged product and throw them further forward straight into plastic crates for subsequent industrial processing. These are known as process grade. The cutters throw the best-quality wrapped lettuce to the packers. * The packers pick the lettuce and then seal the bag with the tap by placing single layer of lettuce in to the cardboard trays. They select the best quality of lettuce for the supermarket and the remainder for the wholesale market. The full trays are quickly pushed forward to the final group of employees who work further back on the rig. * The three workers erect the cardboard trays from flat cut and creased blanks and then fold and tuck the lettuce and one skilled crew member can make and stack the trays. * The next and the final task is the labeling of the all supermarket lettuce. These labels customize the lettuce and also provide bar code. After one completion they pushed each tray forward to the deck of the rig in to the transport trailer. The supervisor checks the quality and keeps the records of every tray at the back of the rig. The final product is ready for the customers. Process and layout used in unusual operation

The process include project, jobbing, batch, mass, continuous types. All these processes include dealing with variety, volume,...
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