Case Study on Mutual Fund

Topics: Financial services, Customer service, Internet Information Services Pages: 3 (696 words) Published: March 28, 2013
Case study
Mutual Fund Data Solution for a Bank
Branch Network
The Client
Headquartered in Toronto, Canada, with 74,000 employees
in offices around the world, our client offers a full range of financial products and services to approximately 17 million
customers worldwide, managing $435 billion in assets. The bank also ranks among the world’s leading on-line financial services firms, with more than 4.5 million on-line customers. The bank approached VAULT when it needed a new mutual fund data

solution in its vast network of branches across the country.

The Challenge
The bank’s customer service representatives, who promoted
mutual fund products to their customers, traditionally relied on research and reports from many different sources, but were frustrated with the inconsistency of information they were getting and with the length of time it took to produce reports for their customers. Of course, the bank’s customers weren’t that happy either. As a company with web-based technical expertise that provides service to the financial-services industry, VAULT was asked to draw upon its understanding of investors’ needs, as well as its deep base of technical experience, to produce a more efficient form of customer communications for the bank.

Much of the project would involve developing and implementing a plan to utilize the bank’s existing Morningstar data feeds, in a centralized web application. This application would have to adhere to the strict technical guidelines of the bank’s branch intranet environment, a variety of different printers in each branch (which had to be tested to ensure document output

was consistent and properly formatted for customers), as well as an outdated, yet custom version of the Netscape browser.

The Solution
VAULT recommended developing a custom solution that
would provide the necessary screens and functionality for the bank’s retail branches. To ensure that system and performance requirements were met, VAULT followed a...
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