Case Study on Organisation Conflict
Rose Atinga was the personal Assistant to the commissioner of the Public Services Commission. The Commissioner had the major role of employing workers into the public service as he always chair all Board interviews for employment. Because of the sensitive nature of his position, all manner of men and woman visit his office daily including from his aged but highly educated parents who were constantly under pressure to secure jobs for relations and family friends who were taking advantage of their son’s position. Others were his colleagues, friends, former class mates, fellow alumnus, seniors and highly placed government officials and those from the organised private sector, all of these were soliciting for one favour or the other from the commission. Many of them often refuse to go through the official protocol as they usually crash into his office in twos or more without invitation or due respect to office procedure. Some weeks past, he had reprimanded his personal Assistant (Rose) for complacency and accusing her of being too weak and undiplomatic. In his words: “Rose, I will give you the boot very soon for allowing people bump into my office like bandits.” He seriously blamed her and gave a stern warning to curtail the lapses. He left this instruction: “Nobody and I repeat, nobody should be allowed into my office without filling the visitor’s note which must be passed to me for approval.” He repeated that even his parents should not be treated like sacred cows again. Concluding, he reiterated that any further violation could cost her, her job. Two weeks after, a highly placed officer in the presidency came with some vital information and classified documents for his action. A mild drama ensued at the commissioner’s reception as Rose insisted that the official must follow the usual protocol. The visitor said he would not fill any form before seeing old John, his classmate in the University with whom he squatted for three...
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