Case Study: Management Information System of a Bus Company

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IT 112: Management Information System
CASE STUDY:
MANAGEMENT INFORMATION SYSTEM OF A BUS COMPANY

By:
Ledeza May S. Buntag
Bernamie A. Barnaja
Mary Claire P. Boco
Claire P. Cervantes
Jowen S. Delima

Introduction
Increasing number of population also increases the number of passengers which requires large source of public transportation that is convenient, safe, and affordable for a typical person along for the ride. Bus companies play a vital role in transportation now a day. From its first invention which is known as “carriage” up to now Bus companies are still blending to the changing economy and responding to the needs and wants of its passengers. Management Information System is one of the new innovations of technology which is commonly used by most business firms and other institution.

Bus companies also engaged in using Management Information System to its day-to-day operations. Applying systems and procedures to improve their services and making it effective and efficient for the benefit of the management and the valued passengers. MIS helps operators in transmitting information while in the road, easy access in reporting incidents and making the operation easier than before.

This study will show how Management Information System being utilized in a Bus Operating company.

MANAGEMENT INFORMATION SYSTEM OF A BUS COMPANY
MODEL 1
The sculpt shows the Processes and Actors involved in a Bus Company.

TICKETING SYSTEM
YSY

Passenger
FINANCE SYSTEM

PAYROLL SYSTEM

OPERATION SYSTEM

Employee

MAINTAINANCE AND REPAIR SYSTEM

HUMAN RESOURCE SYSTEM

Bus Company composed of processes that affect the whole system of the operation of their services. The first process is the ticketing which involves the releasing of tickets to the passengers and where transaction scheduling is happening. Then, Finance process where allocating and disposing of funds occur, also the Payroll process in which the accounting and salary computation is being assessed and releasing of salaries with the connection of the third party which is the bank. Operation process is one of the most important courses to this type of business because their services depend on how the management information system is being applied. Renewal and maintenance of facilities are being monitored and also updating the availability of their assets is part of the Maintenance and Repair process. Lastly, the Human Resource process where management of the most sensitive asset of a business happen which is the man labor. To further explain and understand the whole Bus company system Model II is presented with specific details.

MODEL II
The following illustration elaborates the processes involved in the system to further show the whole operation of a Bus company.

2.1 TICKETING SYSTEM OF A BUS COMPANY
TICKETING

Passenger
ISSUANCE

PAYMENT
INSPECTION
REMITTANCE

Inspector

Bus
Conductor

The identified actors in the ticketing system are the bus conductor, inspector and the passenger. Bus conductors has a range responsibilities of a bus operation, which include collecting fares, issuing ticket, helping passenger of their baggage, advising on destinations and ensuring the safety of passengers. In the ticketing process the bus conductor will receive a ticket from the ticketing outlet of a bus company. The ticket will be issued to the passenger and it will return with the passenger then they will give the fair to the conductor and they will issue the ticket to the passenger’s correctly and the last process, the conductor will remit the money to the ticketing outlet of the bus company.

2.2 PAYROLL SYSTEM OF A BUS COMPANY
DTR REQUEST

DTR in Charge

Employee
BOOKEEPING

Book Keeper

COMPUTATION

Deduction Officer

RELEASING

Bank

Employee has a direct intervention to the process of DTR Request which is organized by the DTR in-charge of the man hour of employee, daily, bulk attendance and...
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