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Case Study Conducted for ABC Inc. Concerning the Campus Recruiters Deficiencies COMM/215
March 3, 2013

Case Study Conducted for ABC Inc. Concerning the Campus Recruiters Deficiencies

Introduction
Mr.Carl Robins is currently encountering several issues in his new role as the new campus recruiter for ABC, Inc. Mr. Robins was hired in at ABC Inc. and has been with the company approximately six months when he was tasked to hire 15 new trainees. These new trainees are to work for Monica Carrolls, who is the operations supervisor of ABC Inc. Mr. Robins has run into several issues during the hiring process of these 15 individuals. Ms. Carrolls has also neglected to follow up with Mr. Robins to ensure he was accomplishing the task that had been assigned to him. The largest problem is Mr. Robins is unprepared for orientation; he failed to notice that several trainees’ applications were incomplete, several trainees’ files were missing transcripts, and mandatory drug screenings were not completed on any of the new trainees. In addition to those problems Mr. Robins needs 15 completed orientation manuals, and he has not found a reasonable place to hold orientation for the new trainees. As we analyze this situation, we will observe issues that Mr. Robins has had, training issues within the company, and lack of mentoring by his management.

Background
Mr. Robins is the ABC Inc.’s new campus Recruiter who has been on-the-job for approximately six months. In April Ms. Carrolls, the operations supervisor tasked Mr. Robins with hiring her 15 new trainees and set up orientation for them. Mr. Robins successfully hired all 15 trainees and scheduled orientations for the new trainees on June 15. On May 15 Ms. Carrolls contacted Mr. Robins because she was concerned about several issues and if these issues would be resolved before orientation. Mr. Robins ensured Ms. Carrolls that the issues will be resolved. After Memorial Day Mr. Robins decided to make sure he was ready for orientation on June 15. Upon reviewing the new trainees’ files, he found that some of the trainees had incomplete applications and were missing transcripts. Mr. Robins also discovered that none of the trainees had completed their mandatory drug screening. Mr. Robins reviewed the orientation manuals and found only three copies that had missing pages. Mr. Robins needs 15 new orientation manuals for the new trainee’s orientation. The last thing Mr. Robins did was check the availability of the training room to hold his orientation. Mr. Robins found that Mr. Joe booked the training room for the whole month of June, including the 15th.

Key Problems
ABC Inc. has several issues that need to be addressed and resolved immediately. The first Concern is why Ms. Carrolls did not follow-up more with her new employee Mr. Robins. I want to know what steps Ms. Carrolls took to ensure Mr. Robins understood and carried out his duty that was assigned to him. Did Mr. Robins receive any training when he was hired on to ABC Inc.? The Second concern I have is Mr. Robin’s lack of time management and poor planning skills. This left him under prepared and not ready for orientation on June 15th. Mr. Robins had no organized plan to ensure all paperwork was included and completed for the new trainees. Mr. Robins should have caught uncompleted application and missing transcripts during the hiring process. In addition, he neglected to reserve the training room for the new employee’s orientation on June 15th. The last step that I find is very concerning for ABC Inc. is that none of the 15 trainees completed a mandatory drug test screening. It is very prudent that drug tests be accomplished as soon as possible upon hiring any new trainees for ABC Inc. This will help ensure ABC Inc. that they choose the right candidates for the job. To ensure the company receives results of the drug test before orientation this test needs to be accomplished by all 15 trainees within the next...
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