April 21, 2005
ABC Inc. Case Study Analysis
A number of problems were made during the recent hiring process. This case
Study is an attempt to identify and recommend ways to improve this process.
From the information that has been obtained, I believe that a lack of
employee experience and a lack of prior planning and follow up resulted in
a failure to accomplish all the task necessary to hire the new employees in a
Carol Robins, a new campus recruiter for ABC, Inc., in early April he was
able to hire 15 new trainees who were destined to work for Monica Carrolls,
the operations supervisor. From the interviews that were conducted, it
appears that Carl was unable to accomplish all of the tasks necessary so that
the new hires could begin work. These tasks included documentation, drug
testing, material preparation for the orientation, and facility scheduling.
Monica Carrolls did contact Carl on May 15 concerning his process with the
hiring process. Other employees had failed to keep the paper copy of the
master orientation manual current so that it can be quickly copied. Another
factor appears the rapid expansion of the company.
With more than one problem a major focus on a number of different
Solutions, such as, Prior planning by Carl could have eliminated some of the
issues; however, Carl's in experience would probably still have resulted in
there being some problems. The company has failed to provide relatively
inexperienced employees, like Carl, with comprehensive procedures and job
practices. Under the topic of supervision, Monica Carrolls could have made
contact more often with Carl. But her job, as operations manager, does not
include his supervision. Another solution to the supervision problem...