The process after the warranty period is not as efficient mainly because the process is out of our control. The process is the storefront calls in to inform us about a system out of warranty, and we issue them the phone number to the nearest authorized Sony repair center. The manager then sends the unit to the repair center. The repair fee is $115 plus shipping and handling (this averages to about $120-125). The payment is also due when the system is sent. The repair center then repairs the unit at their convenience, and sends the repaired unit back to the storefront. The turn around time is about 5 weeks. The shipping fee back is the store's responsibility.
This process is not only inconsistent, but it makes our customers hesitate to place a reorder due to the fees involved, and the long time for repair. For the project, I will use 4 tools that will show various reasons for the inconsistency, and will show the step-by-step processes. The 4 tools are:
2. Fishbone Diagram
4. Force... [continues]
Cite This Essay
(2002, 07). Case Study. StudyMode.com. Retrieved 07, 2002, from http://www.studymode.com/essays/Case-Study-43587.html
"Case Study" StudyMode.com. 07 2002. 07 2002 <http://www.studymode.com/essays/Case-Study-43587.html>.
"Case Study." StudyMode.com. 07, 2002. Accessed 07, 2002. http://www.studymode.com/essays/Case-Study-43587.html.