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ANALYSIS OF FUNCTION AND MANAGEMENT OF IOCL OWNED OPERATED RETAIL OUTLET

INDIAN OIL CORPORATION LIMITED

ACKNOWLEDGEMENT

Industrial training is an integral part of any management program. I feel lucky that i got the opportunity to do the training in one of the largest and most popular oil sector company, Indian Oil Corporation Limited. I take the opportunity to express our gratitude to all of them, who helped us to accomplish this challenging project in Indian Oil Corporation Limited. I wish to express my deepest sense of gratitude towards my respected mentor, Mr. Rajiv Gajbhiye, Senior Manager (Retail Sales). I have received enormous inputs and inspiration in various stages of my project from him. I also extend my heartiest thanks to all the faculty members of ARMY INSTITUTE OF MANAGEMENT, KOLKATA for gracing me with the knowledge that i could use in the completion of this training. I am grateful to my faculty guide for his everlasting support and guidance.

AUTHORIZATION STATEMENT

To Whomsoever It May Concern

This is to certify that Mr. Nitish Shukul , a student of Army Institute Of Management, Kolkata has worked as an intern in Marketing Division of Indian Oil Corporation Ltd, under the able guidance of Mr. Rajiv Gajbhiye, Senior Manager (Retail Sales), Nagpur Divisional Office, Indian Oil Corporation Ltd, during 26.12.2012 to 25.01.2013.

The Project undertaken by him was titled ‘Analysis of Function and Management Of Company Owned Operated Retail Outlet.’

He has performed well in his internship in Indian Oil Corporation Ltd. He is a sincere and hardworking student with pleasant manner. We wish him all the success in his future endeavours.

SYNOPSIS

Project Title | Analysis Of Services and Facilities Of Company Owned Operated Retail Outlet, Identify Areas Of Improvement And Recommendation.| Industry | OIL & GAS SECTOR |
Organization | Indian oil Corporation Limited |

Project undertaken by | Nitish Shukul |
Project guide | Mr. Rajiv Gajbhiye|
Duration of project | 26/12/2012 to 25/01/2013|

| |

TABLE OF CONTENTS

Introduction

Indian oil corporation Ltd- Introduction

IOCL Group

Vision of IOCL

Mission of IOCL

Values followed at IOCL

Objectives of IOCL

Major divisions at IOCL

Business chart of IOCL

Products offered by IOCL

* Retail Outlet

THE OIL & GAS INDUSTRY IN INDIA:

India is the sixth largest consumer of oil. There exists a huge gap between the demand and supply of oil and gas in India. The country imports more than 70% of its crude oil requirements. The oil and gas industry is broadly classified into Upstream, Midstream and Downstream segments. Midstream operations are usually included in the downstream category.

 UPSTREAM SECTOR:

The upstream sector, also known as the exploration and production (E & P) sector, is concerned with the search for potential underground or underwater oil and gas fields, the drilling of exploratory wells, and subsequently operating in the wells that recover and bring the crude oil and/or raw natural gas to the surface.

DOWNSTREAM SECTOR: The downstream sector includes oil refineries, petrochemical plants, petroleum product distribution, retail outlets and natural gas distribution companies

INDIAN OIL CORPORATION LIMITED

INTRODUCTION

INDIAN OIL: How did it originate?
Beginning in 1959 as Indian Oil Company Ltd., Indian Oil Corporation Ltd. was formed in 1964 with the merger of Indian Refineries Ltd. (established 1958). Indian Oil and its subsidiaries account for 49% petroleum products market share, 40.4% refining capacity and 69% downstream sector pipelines capacity in India.

ABOUT IOCL:

India’s flagship national oil company and downstream petroleum major, Indian Oil Corporation Ltd. celebrated its Golden Jubilee during 30th June - 1st September 2009.

ABOUT IOCL:
India’s flagship...
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