Case Study

Topics: Microsoft Office, Sales, Customer service Pages: 2 (395 words) Published: February 16, 2013
Grace Buckman
408-460 Highland Avenue,
London ON CA
Email:, Call: 226-973-5245
To obtain a position in a professional environment, where I can proliferate and use my existing Medical Administration skills and knowledge to satisfaction, and continue to build my career as a productive employee and individual. Summary of Skills

 Typing – 40 words per minutes
 Medcom Program
 Microsoft Office – Word, Excel, and PowerPoint
 Bilingual
 Data Entry
Employment History
Position; Manager/Owner
R&G Naturalz, London ON 2011- Present
 Handling priority customer orders, and billing accordingly  Handling the day to day activities of my business
 Communicating with customers via website, email, fax, phone  Maintaining e-commerce website, and updating it with new products as needed  Greet customers politely and professionally both on the phone and in person and answering questions about company products.  Organizing various marketing campaigns to promote my business through social media site, e.g. Facebook, sale spider, twitter, and others.  Arranging for new inventory as needed.

 Contacting freight forwarders for quotes, and arranging shipping of client’s consignments.  Contacting manufacturers, making product orders, negotiating price Position: Independent Sales Leadership Representative 04/2011- 07/2011 Avon Canada, London, On

 Handling priority customer orders, billing
 Client concerns.
 Door to door campaign to retain customers
 Responsible for appointing new reps in my given locality  Communicated with customers politely and professionally, and answered questions about company products. Position: Assistant Manager 2005 - 2009

Fragrance City Cosmetics/Health Centre, West Africa Ghana
 Handling priority concerns
 Helped in preparation of new policies and work place procedures  Supervised a staff of 9-members within department of sales and customer service.  Taking inventory, restocking
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