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Organizational Behavior Cases(2)
CASE - 1
Overview of Case 1
1st case is based on Albertsons, which is a huge grocery and drug store company. Company hired Larry Johnston during its fall of profits. When Johnston was in GE, he successfully sorted out a serious problem by initiating important changes and with the help of a training specialist named Ed Foreman. Ed Foreman provided motivation and attitude training program called the Successful Life Course. This program was also applied to Albertsons. . team work and most importantly improving the employees¶ attitude. and Abbott Labs. Foreman¶s program brought success at companies like Allstate. Program acted as a critical bridge linking employees with customers and also influenced positively Albertson¶s profitability. Milliken & Co.Overview of Case 1(cont¶d) The objective of this particular program is to grow confidence. Question 1: Explain the logic as to how foreman¶s 3-day course could positively influence Albertson¶s profitability? . 1 Albertsons is a grocery and drug company and deals with customer acquisition and retention. . It¶s business contains a huge opportunity for customer service..Solution to Question No. it can gradually move towards increased profitability. This is exactly what the Foreman¶s 3-day course was designed and intended for. By establishing an energetic and committed workforce or ³associates´. Cause & Effect analysis of different parts of the program Providing inspirational handouts positive impression about the program Yoga concentration towards the training program Working on their confidence level positive attribute about the product and service Explaining ³attitude´ and motivation for optimistic attitude come out positively while serving the customers Lecture on diet and exercise physical fitness of the employees Working on team spirit greater cooperation among the employees . mind control relaxation Mental well-being exercise.Content of course Benefit Yoga. exercise Group hugs. climbing hill Lecture on diet. team spirit Physical well-being Emotional well-being . ´ how valid and generalizable do you think this statement is? .Question 2: Johnston says. ³positive attitude is the single biggest thing that can change a business. In other words.2 Attitude: Evaluative statements or judgments concerning objectives.Solution to Question No. it is the predisposition or a tendency to respond positively or negatively towards a certain idea. It helps in the following manners± Increases confidence ± Helps in maintaining better customer relationship ± Ensures in making the best use of the potentials of the associates ± Makes the workers to deliver better performance in course of work . object.. Positive attitude is held to be a significant factor in changing a business performance. person or situation. people or events. Certainly. .Solution to Question No.2(cont¶d) But the statement cannot be said as a valid and generalizable statement as the positive attitude is claimed to be the single biggest factor that can change a business.. there are other factors involved that help in turning on a business. what could you do to evaluate the effectiveness of your $10 million investment in Foreman¶s training program? .Question 3: If you were...