GLOSSARY OF TERMS
6 1.1. OBJECTIVES
ORGANIZATIONAL TRANSFORMATION ISSUES IN A HEALTH CARE CLINIC (CASE STUDY).
This paper is based on the case study Organizational Transformation in a Health Care Clinic where focus, is the many organizational transformational issues that take place during an organisational development and transformational change of the Health Care Clinic. According to Anderson and Ackerman (2001:39-40 & 50), transformational change is defined as a “completely new way the organization and its people see the world, their customers, their work and themselves.” For organizational change to be successful the procedure would require changes that would affect employees’ behaviour, how they think and the organization’s culture thus raising many transformational issues such as leadership issues, communication issues, training and development issues, and cultural issues.
The way in which people in the organization act in terms of what they do and say that brings the strategy and desired culture to life Controls
What gets measured and rewarded
To alter, modify or transform
The totality of socially transmitted behavior patterns, arts, beliefs of an institutions Facilitate
To make something easier to do
The objectives or targets that the organization is trying to achieve Leadership
The ability to guide, direct and influence persons Management
Persons in charge of organizing and controlling the affairs of a business or a sector of a business Mission
The purpose of the organization
A body of persons organized for some specific purpose Organization Development (OD)
A primarily behavioural science approach to planned organizational change that is composed of traditional OD and mainline OD ( Krell 1981) Organizational Transformation (OT)
Change that involves transformative changes in the fundamental nature of the organization and requires completely new ways of thinking, behaving and perceiving by members of the organization Realignment
To readjust or change something to fit different circumstances Strategy
The approach that the organization is adopting to achieve the goals that support the strategy Values
The underlying principles and ethics that drive the organization Vision
A picture of a desired future state that is sufficiently appealing and compelling to drive change forward
ORGANISATIONAL TRANSFORMATION can be defined as “a fundamental shift in the way business delivers value to its customers and stakeholders resulting in dramatic change strategy, processes, technology and utilisation and management of human resources to meet the needs of the global economy”.
ORGANISATIONAL DEVELOPMENT is a system wide application and transfer of behavioural science knowledge to the planned development, improvement and reinforcement of the strategies, structures and processes that lead to organisational effectiveness.
Many organizations of today go through changes because of circumstances, wanting to become more developed and/or advanced or simply because of wanting to move with the time. Management of the health care...
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