Case - Ellen Moore

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“ELLEN MOORE (A): LIVING AND WORKING IN KOREA”

At first glance it looked like that the main problem about this case would be Korean’s team and their lack of qualification and expertize in this System Implementation (SI) project, therefore without taking drastic measures and improvements they are not going to be able finish it in time. But the more I read, the more I understood that lack of experience is just one small piece of problem set they had there. They had strong Cultural differences between Asia and Western thinking, in way of acting, communication differences, language barrier, used working hierarchy and most importantly different standards and values. As well as missing staring real information about managers and their teams, where Ellen Moore was capable manager of managing this problem, but she did not know the working language (I mean Korean) and other Ellen’s so-manager Jack Kim knew both of the languages (English and Korean), however he missed experience in consulting or project implementation processes and he was self-centered for accomplishing his personal goals and ambitions. Taking account all above described problems, it would impossible that this project go one smoothly. In my opinion project run into problems because of: * Badly defined roles and duties for Jack and Ellen. They were stepping upon each other’s territory; basically there happened fight for a leadership. Jack was lacking experience; Ellen was missing necessary language skills and was a woman as a leading manager in a strictly manly country. They did not coordinate their team’s working schedule properly. Technically they did, but practically Jack stabbed Ellen in the back, when many times after meetings he talked to the team members and ordered them to do completely different tasks, about whom Ellen was not informed. * In Korea culture and values are different as in Western countries, therefore in Korea Hierarchy has big influence on a daily basis. If higher positioned...
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