Case Assessment: London Ambulance Service

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OMIS 640
Fall 2012

Case Assessment: London Ambulance Service (50 points)

Due no later than 6:30 PM on Tuesday, September 11. Submit using Blackboard or bring a hard copy to class.

Name your file LAS_yourlastname (e.g., LAS_Russo) and put your first and last name in the upper right corner of the first page. Use a title and sub-headings in the body of the paper as appropriate. If you use any direct quotes from the case, make sure they appear in quotation marks and the page number is cited. For example: Gorham wanted to “establish a period of stability and retrenchment” (p. 5). Use a font size of 12. It is expected that your paper will be between 2 and 5 pages in length. Proofread your paper carefully and eliminate spelling and grammar errors. (There are 3 points allocated to how well you have followed these instructions.)

Using only data from the case, answer the following questions:

1. What is the problem (the main issue/event) addressed in the case? (5 points)

2. What caused the implementation of the CAD system to fail? Identify three causes. For each cause, justify its relationship to the problem.(12 points)

3. For each cause, provide one or more pieces of evidence from the case. Make sure to explain the relationship between the evidence and the cause/problem. (30 points)

4. Be prepared to discuss your 'Conclusion' in class on September 11. Do not include this section in your LAS case analysis paper.

Shyam Teja Kona
London Ambulance Service: The Prevalence of Technology

The Problem:
The London Ambulance service, which is the largest, the oldest and the most responsible service program, which was announced by the Local Government of England and Wales back in 1890’s, which was operated using horse-driven carriages, now expanded its fleet to 700 vehicles and 3000 operational staff. Till 1990, the service is operated manually to dispatch the...
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