Case Analysis the Nice Trap

Topics: Trait theory, Employment, Big Five personality traits Pages: 2 (504 words) Published: December 6, 2012

Do you think there is a contradiction between what employers want in employees (agreeable employees) and what employees actually do best (disagreeable employees)? Why or why not?

As agreeable employees have a cooperating, pleasant, warm, sensitive, kind and supporting personality which will create a fair work environment in an organization. But disagreeable employees don’t show these behaviors. There are certain situations where employers want agreeable employees like when an organization is hiring people in customer service department than they will hire people high on agreeableness scale. Where as in hiring employees for strategic positions with a strong leadership and decision making job or entrepreneur, the employer want disagreeable employees as they are the assets of the organization because if he or she is conveyed by the upper authorities to launch a new product in market under mentioned policies than he or she must be having the power to disagree with the proposed policy regarding betterment of the organization and come up with the best strategic interventions for that specific task.

2. Often, the effects of personality depend on the situation. Can you think of some a job situation in which agreeableness is an important virtue? And in which it is harmful?

Jobs like special educators, customer service representative, nurses, social worker agreeableness is an important virtue. for example a very annoyed customer came in and insulted the customer service representative , in that job situation it doesn’t matter how much angry the employee is because of that customer insulting behavior , what matters is agreeableness which is the basic personality trait required by the organization for this job. You have to agree on what ever customer says to ensure customer satisfaction. Whereas jobs which require decision making and leadership qualities agreeableness is harmful because if your boss is saying you to follow...
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