INF340 Business Systems Analysis
Dr. Arman Kanooni
November 1, 2010
Hoosier Burger Case Analysis
In the journey of Business Systems Analysis, we have been examining the case of Hoosier Burger, which is proudly owned by Bob and Thelma Mellankamp. They contact our consulting firm initially due to some drastically needed changes. They purchased the business in college, were running it on a “pen and paper” system, and have since grown and this system is not working for them anymore. Our job is to put together a fully functioning information system that will allow them to keep track of orders, employees, inventory, growth, accounting and every aspect of their business that they need. We travel through 5 weeks of planning with them and the following are the findings and recommendations we have presented.
This course is based upon systems design and analysis. One part of systems design is systems development life cycle or SDLC for short. “SDLC is central to the development of an efficient information system” (Valacich & Hoffer, 2009, p. 3). SDLC has four different stages in its planning and development. The four key parts are planning and selection, analysis, design and implementation (Valacich & Hoffer, 2009, p. 3). The steps can of course vary according to the goals of each organization. This would apply to the case of Hoosier Burger. Bob Mellankamp as noted is at this point, keeping track of everything by paper. . He does purchasing, receiving, bookkeeping, stock, inventory, and tallies the receipts at the end of the evening. He is now noticing several errors, especially in relation to inventory control, customer ordering and management reporting systems (Valacich & Hoffer, 2009, p. 28).He has now decided he would like to have electronic access to these things as well as forecasting information, inventory usage, and basic sales information (Valacich & Hoffer, 2009, p. 28).
At this point the phases of the SDLC or is systems development life cycle, would be applied. There are four phases to this lifecycle which include systems planning, systems analysis, systems design and systems implementation and operation. Each of the four phases would include another piece to the puzzle of the information system to be built. During the planning phase it is suggested to Bob that he would want some kind of point of sale system to capture all necessary data. This would replace his handwritten receipts and inventory logs. In the second phase, which is analysis; it is recommended that Bob and Thelma obtain a general ledger system, shipping and order entry, payroll, and a POS system for sales. The second subphase would be the structure and correlation of how all of these systems would fit together. Then it is all generated into an output on which the system is built. In the third phase- design, all of the recommendations are put into an actual logical and physical system specification. Finally in phase four it becomes an actual system for the business.
These changes were implemented and Bob and Thelma’s business boomed. This then created an inventory and supply problem. Stock is often out, sometimes enough is not ordered, and customers are suffering enormous wait times. The owner/managers have decided that a new information system is definitely needed and have expressed this to the development team that has been meeting.
“Project identification and selection consists of three primary activities: identifying potential developmental projects, classifying and ranking projects, and selecting projects for development” (Valacich & Hoffer, 2009 p. 94). In this situation, the project was identified and selected by the owner/managers and the development team. This project is definitely identified towards particular business needs; inventory management, marketing, customer service and food preparation (Valacich & Hoffer, 2009 p. 128). The focus of this particular project is...