Case 9.3 Jean Fanuchi

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Jean Fanuchi manager of a moderately large department store was worried. Shrinkage in the costume jewelry department had continued to rise for the third consecutive month. In fact this time it had nearly wiped out the department’s net profit in sales. Worse it couldn’t be attributed to damage or improper handling of markdowns or even to shoplifting. The only possibility was in-house theft. Fanuchi ordered chief of security Matt Katwalski to instruct his security people to keep a special eye on jewelry department employees as they went about their business. She also instructed that packages, purses, and other containers employees carried with them be searched when workers left the store. When these measure failed to turn up any leads, katwalski suggested they hire a couple of plainclothes officers to observe the store’s guards. Fanuchi agreed. But still nothing turned up. Were going to have to install a hidden camera at the checkout station in the jewelry department, katwalski informed the manager. I don’t know , fanucchi replied

Of course, said katwalski, it wont be chep. But you don’t want this problem spreading to other departments, do you? Fanuchi didn’t One other thing, katwalski it wont be cheap. But you don’t want this problem spreading to other departments, do you? Fanuchi didn’t. One other thing, katwalski said , I think we should install some microphones in the restroom, stockroom, and employee lounge. You mean snoop on our own employees? Fanuchi asked surprised. We could pick up something that crack this thing wide open. Katwalski explained But what if our employees found out? How would they feel, being spied on? And then there the public to consider. Who knows hpw they react? Why they probably think that if we are spying on them, no matt, fanuchi decided. Frankly, this whole approach trouble me. Okay ms. Fanuchi but if it was may store….

Fanuchi cut in “ no”’
You’re the boss, said kalwalski
When the shrinkage continued, fanuchi finally...
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