This case is about a company that goes by the name of Northern Insurance . Who makes a large investment on Technical Underwriting Financial System which goes by a short name (TUFS) . This was the largest investment Northern Insurance put in to their technical team . It was suppose to help “streamlining the underwriting process and providing strategic e-business capabilities” .( pg 67 ) Also it was to suppose to help save underwrites money . Months after the system was introduce it began to cost the company money spending around $4 million on it . Causing the CIO Martin job to be put on the line because of how bad the system was in the price that it was costing the company . Which lead to a meet with CFO melissa Freeman to figure out why the TUFS was not providing the benefits it was supposed to. An how the company can benefit from the system . Also rather not to keep investing time and money into the system .
1). The that went wrong in the TUFS company was no communication between the underwriters in the IT team . There was no communication between the IT team and the underwriters team . According to Martin the IT team didn't get much participation from the underwrites team . So with that being said how can the IT build a system for the underwriters if they don’t know their needs . Also the IT was dealing with pressure from their manager to get things done on time in fast no matter what . There are many things that can be done to prevent these problems in the future . The first thing is both parties needs to communicate together on what the system should be .There should also be a had person of the project that understand both sides and to make sure that every body needs in want are being achieve .i Also the It team manger should not pressure the technical team on something they know might not come out great as it should be. The only should be putting out their best . You rather spend money on a great system that to time to developed then a project that was done quick in cost you more money in the long run . Also the technical team should have taring program to teach the underwriters how to us the system since martin repeatedly say that the underwriters wasn't using the system right as well .
2). The things that Northern needs to do to realize the benefits tat was projected for TUFS is get the underwriters to us the system correct or how the technical team want them to use it . Also that need to work with the technical team to see how can the the put in the other parts that the technical team said they couldn't or didn't have time to put in . If the company never us the system right way they will not know what the system potential . They also can benefit from this learning to work in communicate with each other as a team in learning what each other needs .
3) There are many ways Northern can measure from the benefits that was given in question 2 . The first one is learn to work with each other . This can save money in time . If they know what each other need then their will be less time trying figure out thing they think each other need . So that mean they wouldn't have to keep going into the system trying to fix things that should’ve been there or trying to take things out that are no use for .
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