Case 3 The Fijian Full Report
CONTENT Particulars
Page
1.0 Case Summary: The Fijian Experience – The Tau Relationship
2
2.0 Problem Statement
3-4
3.0 Alternative Strategies & Evaluation
5-9
4.0 The Best Strategy and Justification
9-10
5.0 Implementation – Short Term & Long Term
11-13
6.1 Conclusion
13
1.0 Case Summary
This case of ‘The Fijian Experience – The Tau Experience’ tells us about the dilemma of Mr Bret Taylor, an American expatriate owner-manager of the well-known hotel Shangri-La Fijian Resort in Yanuka Island of Fiji on the Tau relationship between his potential manager Moala and the new trainee waitress, Salome Suacake. The Shangri-La’s Fijian Resort (FIJIAN) is a world international hotel and has a strong reputation throughout the world for more than 30 years old. It has 450 rooms with more than 800 employees which most of them are from the indigenous Fijians and had served for the hotel for more than 10 years. Alas, FIJIAN even has three generations of a family work in the hotel simultaneously including Moala who was the first Fijian who was sponsored by the FIJIAN to Switzerland for his 3 years study and hold an important executive position in a 5 stared international hotel group. The dilemma begins when Salome Suacake, an indigenous Fijian was caught red-handed taking money from customers by Mr Brett Taylor. According to Salome, she did it for church financial and not for herself. While at the same time, Moala could not do anything because of his Tau relationship with Salome and he has to keep it shut and pretend nothing is wrong. Mr Brett Taylor is facing the dilemma of a Cross – Cultural management in this case whereby he has to take action to both his right-handed, dedicated manager, Moala and the trainee Salome by considering on the local customs and practices without being unfair to the other staff and keep strict to the rules.
2.0 Problem Statement
In this case of FIJIAN, the Tau relationship local custom they belief has bound Moala from
Page
1.0 Case Summary: The Fijian Experience – The Tau Relationship
2
2.0 Problem Statement
3-4
3.0 Alternative Strategies & Evaluation
5-9
4.0 The Best Strategy and Justification
9-10
5.0 Implementation – Short Term & Long Term
11-13
6.1 Conclusion
13
1.0 Case Summary
This case of ‘The Fijian Experience – The Tau Experience’ tells us about the dilemma of Mr Bret Taylor, an American expatriate owner-manager of the well-known hotel Shangri-La Fijian Resort in Yanuka Island of Fiji on the Tau relationship between his potential manager Moala and the new trainee waitress, Salome Suacake. The Shangri-La’s Fijian Resort (FIJIAN) is a world international hotel and has a strong reputation throughout the world for more than 30 years old. It has 450 rooms with more than 800 employees which most of them are from the indigenous Fijians and had served for the hotel for more than 10 years. Alas, FIJIAN even has three generations of a family work in the hotel simultaneously including Moala who was the first Fijian who was sponsored by the FIJIAN to Switzerland for his 3 years study and hold an important executive position in a 5 stared international hotel group. The dilemma begins when Salome Suacake, an indigenous Fijian was caught red-handed taking money from customers by Mr Brett Taylor. According to Salome, she did it for church financial and not for herself. While at the same time, Moala could not do anything because of his Tau relationship with Salome and he has to keep it shut and pretend nothing is wrong. Mr Brett Taylor is facing the dilemma of a Cross – Cultural management in this case whereby he has to take action to both his right-handed, dedicated manager, Moala and the trainee Salome by considering on the local customs and practices without being unfair to the other staff and keep strict to the rules.
2.0 Problem Statement
In this case of FIJIAN, the Tau relationship local custom they belief has bound Moala from