Case 1 Business Trip Brussels
Short Case
A business trip to Brussels
My flight to Stockholm would be late landing. The pilot told us that we were in a ‘stack’ of planes circling above the snow clouds that were giving Brussels its first taste of winter. Air traffic control had closed the runways for a short period at dawn, and the early morning flights from all around Europe were now being allocated new landing slots along with the long-haul jumbos from the Far East and the US. After a 20-minute delay, we descended bumpily through the clouds, and landed on a recently cleared runway. Even then there was a further ‘hold’ on a taxiway; we were told that the de-icing of the apron was being completed so that planes could proceed to their allocated stands and airbridges. All around the airport I could see the scurrying flashing beacons of the snow-clearing vehicles, the catering suppliers’ vans, the aviation fuel trucks, the baggage trailers, buses transporting crews and passengers, security police cars, and an assortment of other vehicles all going purposefully about their work. Brussels airport always looks busy, with over 10 million passengers a year, but this morning the complexity and scale of the operations were particularly evident.
Finally, about an hour late, we pulled up to the gate, the engines were turned off, and we disembarked into an icy-cold airbridge, leaving behind a particularly untidy plane strewn with litter from a full cabin of restless passengers. We passed the team of cleaners and maintenance staff waiting just outside. ‘They will have a hard time this morning; more mess to clear and probably less time than usual to do it, as the airline will want a quick turnaround to get back on to schedule,’ I commented to my colleagues. We could just hear the sounds of frantic activities going on below the plane: baggage and cargo being unloaded, catering vehicles arriving, fuel being loaded, and technicians checking over the engines and control surfaces. Everyone trying to
A business trip to Brussels
My flight to Stockholm would be late landing. The pilot told us that we were in a ‘stack’ of planes circling above the snow clouds that were giving Brussels its first taste of winter. Air traffic control had closed the runways for a short period at dawn, and the early morning flights from all around Europe were now being allocated new landing slots along with the long-haul jumbos from the Far East and the US. After a 20-minute delay, we descended bumpily through the clouds, and landed on a recently cleared runway. Even then there was a further ‘hold’ on a taxiway; we were told that the de-icing of the apron was being completed so that planes could proceed to their allocated stands and airbridges. All around the airport I could see the scurrying flashing beacons of the snow-clearing vehicles, the catering suppliers’ vans, the aviation fuel trucks, the baggage trailers, buses transporting crews and passengers, security police cars, and an assortment of other vehicles all going purposefully about their work. Brussels airport always looks busy, with over 10 million passengers a year, but this morning the complexity and scale of the operations were particularly evident.
Finally, about an hour late, we pulled up to the gate, the engines were turned off, and we disembarked into an icy-cold airbridge, leaving behind a particularly untidy plane strewn with litter from a full cabin of restless passengers. We passed the team of cleaners and maintenance staff waiting just outside. ‘They will have a hard time this morning; more mess to clear and probably less time than usual to do it, as the airline will want a quick turnaround to get back on to schedule,’ I commented to my colleagues. We could just hear the sounds of frantic activities going on below the plane: baggage and cargo being unloaded, catering vehicles arriving, fuel being loaded, and technicians checking over the engines and control surfaces. Everyone trying to