1.What do you think is causing some of the problems in the bank’s home office and branches? I think what is causing some of the problems in the bank’s home office and branches are that the employees do not understand and know exactly how to work the machine. “Johnson replied that she really did not know what the machine was called or what it did. She explained that she had been working there for only 2 months. She did, however, know precisely how to operate the machine.” (Case#1 pg. 17). The employees quit because they are not aware of what they are doing or working on. They are simply giving a task and do it. The turnover is so high because no one has time to properly train them. 2.Do you think that setting up an HR unit in the main office would help? I do think that setting up an HR unit in the main office would help. By setting up an HR unit the HR unit would help hire and train employees and make sure new staff are aware of their jobs and what they are expected to do. “The HR manager and his staff provide services to line management, including assisting in the hiring, training, evaluating, rewarding, promoting, disciplining and safety of employees at all levels.” (Summary pg.16) With an HR unit the branch supervisor will have more time to do his job and not worry about new sstaff. 3.What specific functions should an HR unit carry out? What HR functions would then be carried out by the bank’s supervisors and other line managers? The HR unit would handle new employees, hiring and training them. They would also make sure the right person was placed at the right job. “managers associate line managers with managing functions (like sales or production) that the company must have to survive.” (line versus staff authority pg. 3) The line managers job is to oversee production and make sure the staff managers are doing their jobs as well. Supervisors oversee everything down to the new employees.