Career Development Plan Summary
John M. Dodds
University of Phoenix
Quality Assurance Career Development Summary
As Physicians Interactive becomes more independent from Allscripts it is important that each business unit has a clear definition of its function, organization, support/service, and its career development. Of the five business units, the focus here is on Information Technology. More specifically, this summary will address the Quality Assurance (QA) department with Information Technology. A realignment of Physicians Interactive quality needs has been identified to include support and service of the quality and standardization of the entire Physicians Interactive organization. In the past Quality Assurance has only addressed test management of our products/systems. The Quality Assurance organization consisted of a QA manager, QA leads, and an offshore team of QA test specialists. In order for the Quality Assurance department to address functions such as quality metrics, auditing, management of process, change, document/SOP/SLA, software development life cycle a reorganization of the department and career development needs to be defined.
As stated earlier the organization of the Quality Assurance department is as follows:
While this has worked has worked for a test management mentality, with the increased roles of the Quality Assurance department the reorganization of the department will look like:
Job Descriptions and Qualifications
There are six positions that comprise the Quality Assurance department. Job descriptions and the qualifications are based on market definition and the needs of the organization, and they defined as follows: •Director of Quality Assurance
Provide leadership and direction for implementing quality polices systems and procedures that will ensure a company standard. Specific functional areas include quality systems, auditing of business units and vendors, document control, change management, configuration management, and software test validation. The Director will evaluate, analyze, and reports to management the status of the quality system and compliance, propose corrective action plans where appropriate. Maintains a safe work environment by ensuring that employees in area of responsibility are properly trained. Leads continuous improvement activities. Applies value engineering techniques to processes to assure that the essential functions are provided at minimum overall cost to the organization. Implements Statistical Process Control techniques and tools for continuous improvement and performs design of experiments in all areas of the software development life cycle to control and improve product & process quality and yields. Requirements:
Bachelor’s Degree, at a minimum
15 + years experience in Quality Management
Ability to accurately communicate the financial impacts of quality decisions and to direct implementation activities that yield profitability gains Practical knowledge and experience with IEEE, ISO, CMMI standards
Will perform complex testing tasks requiring planning, scheduling and testing to assure that developed products meet design specifications and are within total quality management limits and standards. Ensures all assigned projects/initiatives meet Quality Assurance specifications with regard to expected features, functionality and quality, by implementation of a test plan, and through comparison of the end product to the finalized requirements documents, product descriptions, and technical design specifications. Provide necessary feedback to software developers and designers to eliminate defects within the product as early in the development process as possible. The QA Lead will communicate with IT Development, Technical Operations, Professional Services, Marketing and Customer Service on project risks/issues/concerns/status. Develop test plans and...