February 30, 2010
Career Development Plan Part II
The recent merger of InterClean and EnviroTech (ICET) has opened many opportunities for employee promotions. In an effort to stimulate our employees, focus on their strength and talents, and teach them new skills that will assist in our overall success, management has decided to revamp the way training’s been done in the past by implementing a new training performance format. Our new training module will focus on sanitation standards, communication, customer service and satisfaction and networking. The program will consist of 9 steps that will key in on industry knowledge. The training format will consist of new training evaluation and mentoring needs, focus on objectives of training and mentoring, reviewing performance standards, analyze delivery methods, examine contents for training and mentoring, address time frames and evaluation methods, feedback, and lastly explore alternative avenues for further development. Once this program is implemented, we believe our employees will develop an expertise in their respective areas that will have a positive impact in ICET’s organizational competitiveness, performance and productivity.
The new training and mentoring needs
The new training format will impact the way ICET does business. The focus of the new three week training will be to teach our sales associates about sanitation standards, communication, customer service and satisfaction and networking. Each step in the new training format will help us attain overall success that will benefit the employee and our company as well. However, training alone will not offer one on one simulation. Therefore, we are implementing a mentoring program that will give employees accessibility to learn and work with mentors that have specific knowledge about interested areas for a period of six month to ensure well rounded working knowledge from key experts.
Objectives of the training and mentoring program
The objective of training will be vital to attain future success. Therefore, the first objective will be to learn about the sanitation standards and regulations so that we will be well informed as we cross over into health care service solutions. The second objective we will focus on is communication. The key concentrations will be listening, and planning to attain effective decision making. The third objective will be customer service and satisfaction as related to personal attention and quality service and lastly the fourth objective will be on the importance of networking to build relationships with key industry contacts. With regards to the mentoring program our focus will be to combine all the aforementioned above that will blend with our new mentoring program. This will allow employees to focus on their specific career development goals they would like to accomplish within the organization by working aside once a week for six month period with a mentor that is an expert in the chosen area.
The performance standards will be rated based on job role expectations. The indicators for example in sales will be based on revenue generated. This will be measured by how many sales deals were closed and the type of products. Market integration or expansion also be measured. Here the ability to find new perspective customer or even cross over into other types of health care businesses such as nursing homes or medical rehabs will be taken into evaluated and lastly customer retention based on quality customer service and feedback will also be considered. We feel all expectations will be reasonable and attainable once training is completed.
Delivery methods are vital when training is being implemented. The focus is to keep the trainee interested and integrated during training. Therefore, we will focus on three training methods; experimental,...