Capstone Major Project

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“AN ANALYSIS OF CUSTOMER PERCEPTION TOWARDS SERVICES PROVIDED BY DEPOSITORY PARTICIPANTS OF RAJKOT AREA”

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SUBMITTED TO:
Prof. Chhavi Manra
Marwadi Education Foundation Group of Institution

SUBMITTED BY:
Meet Vajaria
(MPG1102003)

CERTIFICATE

ACKNOWLEDGEMENT

I am extremely grateful to all those who have shared their expertise and knowledge with me and without whom the completion of this project would have been virtually impossible.

I am indebted to all staff of Angel Broking Ltd for their valuable support and cooperation during the entire tenure of this project. Not to forget, all those who have kept my spirits surging and helped delivering my best.

I thank to our faculty guide Prof. Chhavi Manra who helped us out at every critical situation that I faced in my project and gave me her valuable advice to solve problems. I want to give my special thanks to all members of MEFGI, for providing us opportunity to work on this project with this great organization.

At last I would like to thank all the respondents met in the preparation, who gave their valuable time to provide us required information and their honest support to complete our project in time.

Meet Vajaria
MPG1102003

EXECUTIVE SUMMARY

A depository is an organisation which holds securities of investors in electronic form at the request of the investors through a registered Depository Participant. It also provides services related to transactions in securities.

This project provides a theoretical framework of the depository participant, the parties constituting the depository system, working of NSDL and CDSL, dematerialisation, re-materialisation and types of DEMAT A/Cs.

This project mainly deals with knowing the customer perception towards various services provided by the depositaries present in Rajkot. In today’s era, where every individual has a demat account; it is mandatory that there should be proper awareness of the services provided by these depository participants and the kind of perception developed by the customers regarding various services. With the help of this project, I am just trying to study the same.

I have used questionnaire as my primary tool in understanding the customer perception in detail. After a detailed analysis of all the data collected, it’s found that customers are happy about some of the services like: Account Transferability, Mobile Trading and Tips provided by these depositary participants. In total, the overall perception developed by the customers availing these services is positive.

Table of CONTENTS

CERTIFICATE1
ACKNOWLEDGEMENT2
EXECUTIVE SUMMARY3
Table of CONTENTS4
INTRODUCTION6
INTRODUCTION TO DEPOSITORY:6
Immobilization and Dematerialization:10
Availing of various services offered by a depository:11
LEGAL FRAMEWORK:11
The Depositories Act, 1996 gives power to depositories to make bye-laws:13
SEBI (Depositories and Participants) Regulations, 199614
Certificate of Commencement of Business:14
LITERATUREREVIEW17
RESEARCH METHODOLOGY24
Research Methodology:24
Objectives of the Study:24
Research Design Used In the Project:-24
Exploratory research:24
Source of Data:-24
WORKING OF DEPOSITORY SYSTEM26
Depository System:26
Constituents of Depository System:27
Facilities offered by depository system:30
Benefits of Depository System:31
Dematerialisation Process:32
Demat Account:34
Benefits Of Demat Account:34
Opening a Demat Account:34
Re materialisation process36
DEPOSITORY ACCOUNT AND ITS TYPES37
Types of Accounts:37
ANALYSIS & INTERPRETATION47
FINDINGS AND SUGGESTIONS61
CONCLUSION62
BIBLIOGRAPHY63
ANNEXURE65

INTRODUCTION

INTRODUCTION TO DEPOSITORY:

A significant development of the 20th century particularly in its later part is expansion of financial market world over which mostly was driven by globalization, technology, innovations and increasing trade volume....
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