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CanGo does not seem to have any legitimate process flow charts, especially for its operations facility. Two floor plan layouts were drawn up. One for the current operation processes and one which shows the operation facility if CanGo invests and implements an ASRS (automated storage and retrieval systems). These two floor plans were referred to as flow charts. Flow charts consist of shapes and connectors which are labeled stating the flow of the processes, the decisions that can be made at specific stages, and outcomes of those decisions. Accompanying a flow chart would be the floor plan and written documentation outlining and explaining the entire process. Recommendation

Classes Consulting recommends that CanGo draws up an actual flow chart, as well as the floor plans and written documentation explaining the processes in their operations facility. In addition, costs, financial effects (both current and future), and other details should be included for both the current operations system and the proposed ASRS and barcoding system. Having all of this documentation will show where improvements can be made and where costs can be cut. It will show and explain in detail the actual processes used for receiving, picking, and shipping. A floor plan will not take into account the actual details such as how long it take to pick books, how crowded it is on the operations floor, nor how the employees feel about the possible change. If, after creating this documentation, CanGo decides to go ahead with the new barcode and ASRS the flowchart will help in the creation and setup of the new systems. In addition, if financing is needed to install the new systems, having this documentation will show the lenders that CanGo has thought it through and can give details.
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