Cafe Latte
Mba 555 - Case Study
Table of Contents
Summary 3
Introduction 4
Facts 4
Café Latte 4
Cynthia Chan 5
Stuart Chan 7
Rob Chan 8
Jeff Burns 8
The Chan Family 9
Inferences 9
Cynthia Chan 9
Stuart Chan 10
Rob Chan 10
Jeff Burns 11
The Chan Family 11
Problems 12
Decision –Additional Options 14
Behavior Assessment 15
Cynthia Chan 16
Stuart Chan 16
Rob Chan 17
Decision Assessment 17
Lessons Learned 19
Case Study: Café Latte, LLC
Summary
Café Latte, a new espresso bar, is about to open in Pocatello, Idaho. The business was formed as a limited partnership between three siblings and a friend, Cynthia, Stuart, and Rob Chan, along with Jeff Burns, respectively. The Chans are somewhat knowledgeable about running a business since their parents have operated a restaurant for years, and Stuart Chan continues to manage the restaurant. The three siblings are the principals in the business, while Jeff Burns is primarily a partner for financial purposes only. Cynthia, having the most free time, has spent the most time working on the business opening. Stuart has procured the equipment for the bar, with Rob’s help. Stuart has become angry at Cynthia for not spending enough time in preparations, and feels that she and Rob are not doing their fair share of work. Stuart wants to buy out Cynthia’s share, but later just apologizes for his outburst. In order to avoid further conflicts, a work schedule was devised that permits Cynthia and Stuart to work schedules that do not overlap, and Rob will manage the operation.
Introduction
This case study is following the decision case model. Case studies are and important part of the study of organizational behavior. We can dissect the various components of attitudes, behaviors, consequences, etc., using a fictional setting and cast of characters. We can subsequently collaborate to develop objective assessments of the situation presented, and model possible decisions that we might make as managers. In the case of the Café
Table of Contents
Summary 3
Introduction 4
Facts 4
Café Latte 4
Cynthia Chan 5
Stuart Chan 7
Rob Chan 8
Jeff Burns 8
The Chan Family 9
Inferences 9
Cynthia Chan 9
Stuart Chan 10
Rob Chan 10
Jeff Burns 11
The Chan Family 11
Problems 12
Decision –Additional Options 14
Behavior Assessment 15
Cynthia Chan 16
Stuart Chan 16
Rob Chan 17
Decision Assessment 17
Lessons Learned 19
Case Study: Café Latte, LLC
Summary
Café Latte, a new espresso bar, is about to open in Pocatello, Idaho. The business was formed as a limited partnership between three siblings and a friend, Cynthia, Stuart, and Rob Chan, along with Jeff Burns, respectively. The Chans are somewhat knowledgeable about running a business since their parents have operated a restaurant for years, and Stuart Chan continues to manage the restaurant. The three siblings are the principals in the business, while Jeff Burns is primarily a partner for financial purposes only. Cynthia, having the most free time, has spent the most time working on the business opening. Stuart has procured the equipment for the bar, with Rob’s help. Stuart has become angry at Cynthia for not spending enough time in preparations, and feels that she and Rob are not doing their fair share of work. Stuart wants to buy out Cynthia’s share, but later just apologizes for his outburst. In order to avoid further conflicts, a work schedule was devised that permits Cynthia and Stuart to work schedules that do not overlap, and Rob will manage the operation.
Introduction
This case study is following the decision case model. Case studies are and important part of the study of organizational behavior. We can dissect the various components of attitudes, behaviors, consequences, etc., using a fictional setting and cast of characters. We can subsequently collaborate to develop objective assessments of the situation presented, and model possible decisions that we might make as managers. In the case of the Café