Caesars Code of Committment

Topics: Caesar, Customer service, Caesarea Pages: 1 (283 words) Published: May 3, 2013
Code of Commitment
Caesars Entertainment Corporation
The Caesars Code of Commitment governs the conduct of our business. It's a public pledge to our employees, guests, and communities that we will honor the trust they have placed in us. Caesars Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. We concentrate on building loyalty and value for our customers, employees, business partners, and communities by being the most service-oriented, technology-driven, geographically-diversified company in gaming.

At Caesars Entertainment, over 70,000 employees each make a unique contribution to your experiences, and to our ultimate success. From nurturing a sense of team with co-workers, to improving the quality of life in their communities, Caesars sets the standard of excellence in the gaming industry with employees who are devoted to delivering truly great service. Our employees are critical to our success.

The customer service you receive at any of Caesar’s location is exceptional. My concern is their code of commitment to guests. Caesar states that their large number of employees contribute to a guest’s experience and their ultimate success. Caesar is committed to assisting guest with gambling-issues; financially and emotionally. With the economy at the state it is in today their code of commitment should be revamped with concerns of entertainment desires and economic abilities of customers. Their facilities do not have a true measurement of when a guest should halt gambling activities. The constant mail outs offers, poor winnings, and decline of properties are not in conjunction with the commitment statement.
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