Bussiness Comunications, Assignment Set 1,Spring 2013

Topics: Customer, Punctuation, Reading Pages: 12 (3765 words) Published: May 16, 2013

1. List the barriers to effective communication. What are the ways which an organisation can overcome the barriers to communication? ANSWER: Communication fails when the message received is not identical to the message that is sent. Several factors could interfere with the exchange of messages. Noise is a main factor that can affect an effective communication. And it is classified as: A. physical noise

B. physiological noise
C. psychological noise
The various barriers to effective communication are classified as: A. Environmental barrier
B. Individual barrier
C. Organisational barrier
D. Channel barrier
E. Linguistic and cultural barrier
F. Semantic barrier
G. Non- verbal barrier
The ways in which an organisation can overcome the barriers to communication are by taking various steps at the organisational level as well as the individual level. Organisational level: At this level the steps to be taken are: A. encourage feedback

B. Create a climate of openness
C. Use multiple channels of communications
Individual level: The steps to be taken at this level are:
A. Active listening: each and every word should be clearly stated for better understanding. B. Careful wording of messages: each and every word of the message should be worded clearly. C. Selection of appropriate channel: the right communication channel should be selected according to the situation. D. Avoidance of technical language: the language used in the communication must be clear. E. Right feedback: feedback is an important communication skill
2. Explain the different types of verbal communication.
ANSWER: verbal communication can be classified as:
a. Oral communication: it is the type of communication where a person directly addresses one or more persons ,a group or a large gathering in an audible manner. b. Written communication: it is the type of communication where a person conveys his message in a written or printed format to either one or more persons or to the entire people working in an organisation by distributing the written or the printed matter Miscommunication can be avoided by following a few steps:

1. Avoid words with multiple meanings.
2. Ensure clarity through high specific statement
3. Avoid over use of jargons.
4. Avoid biased languages and offensive words.

1. Avoid words with multiple meanings: while communicating in a cross cultural context avoid literal translation of words, as it may have a negative meaning in other culture. 2. Ensure clarity through highly specific statements : rather than describing in general terms , it is better to use highly specific language to avoid a variety of interpretation 3. Avoid overuse of jargons: jargon refers to technical terms or specialised vocabulary. Every profession has its own jargons which only experts in that field can understand. A certain amount of jargons may be permissible when writing a technical report, but should be avoided when communicating with a general audience, since the terms may not be understood. Never use jargons just to impress your audience. 4. Avoid biased language and offensive words:

Biased language is language that makes use of expressions that humiliate or exclude people on the basis of their age, gender, race, ethnicity, social class, or specific mental or physical characteristics. Language has the power to arouse negative feelings, if it is not used with care.

3. write short notes on: A, SQ3R technique of reading
B, Memo
ANSWER: SQ3R Technique of reading: SQ3R technique of reading was developed by Robinson in his book "Effective Study" (1970). SQ3R stands for the initial letters of the five steps in studying a text: Survey...
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