Business Writing Test Review

Business Writing Test 1 Review •

Definition of Communication – the transmission of information and meaning from one person or group to another

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Communication Process o Encoding – converting the idea of a sender into words or gestures that convey meaning o Channel – The medium through which a message is transmitted (computer, telephone, letter, memo, fax etc.) o Decoding – translating a message from its symbol form into meaning o Feedback – verbal or nonverbal responses to a transmitted message

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Critical Thinking – having opinions that are backed by reasons and evidence. Identify and clarify the problem, gather info, evaluate the evidence, consider alternatives, and choose best alternative and test it.

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Barriers to communication

o Noise – anything that disrupts the transmission of a message in the communication process o Bypassing – when misunderstandings results from missed meanings during the communication process

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External Organization Communication -­‐ Exchanging ideas with customers, suppliers, the government, and the public.

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Internal organizational communication -­‐ Exchanging ideas and messages with superiors, coworkers, and subordinates.

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3 functions of communications

1. To inform 2. To Persuade

3. To promote goodwill

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Formal and Informal Info Flow o Upward – information flowing from non-­‐management employees to management

o Downward