In today's market, it is so important that companies make their presence on the web. Not only has Circuit City used its web site to grow and expand its traditional physical presence, but it has also used the internet to reach more customers and increase its sales. The first step in a evaluating this web site was to understand its strengths and weaknesses and to define areas for improvement. In order to do this, I focused on Circuit City's e-business strategy, the site's navigation and usability, credibility, promotion, and advertising.
Circuit City's e-business strategy is simple. Provide customers with information, products, and technology solutions, while at the same time, make the customer feel as comfortable shopping online as they would feel shopping in a retail location. By integrating its web presence to its brick-and-mortar business, Circuit City found a way to add true value to the online shopping experience and continue to give their business a competitive advantage in the consumer electronics market.
In order to maintain its competitive advantage however, Circuit City must be able to anticipate and direct changes in the electronics market. A solid e-business strategy can offset strong competition from online competitors such as Best Buy.
Today's consumer has high expectations for quality, convenience, selection, and customer service. The ability to proactively fulfill these expectations will ensure that Circuit City can deliver profit margins by continuous growth in its consumer base.
Navigation and Usability
A web site is nothing if it is not creating value for the customer. It needs to excite prospective buyers, motive them to stay at the web site, and entice them to return to the website. Circuit City provides a clean, uncluttered web site with less advertising that ultimately enhances the pages download time, while providing customers with a fast, efficient, and user friendly online shopping experience.
You can find this web site by typing in the URL, www.circuitcity.com, or by typing in the key words circuit city, and/or electronics. The site is easy to maneuver around and is clear and consistent on each additional page.
The homepage features many navigation options with a consistent color scheme of red, white, and blue throughout the site. Both horizontal and vertical navigation sections stay with you as you browse and click your way through the site. The body of the site shows an array of items that are on sale in each department, as well as, new items, and web only deals. Pictures of the products accompany these items and load up rather quickly. A four tab navigational tool is located at the top of the page that allows you to go to the four major departments: electronics, games, music, and movies.
On the left side of the screen, various departments and services that the company offers is listed for you to browse through. Each department is broken down into a variety of products that expands with a drop down menu. When you click on an electronics product a detailed product description and wide range of options are available in the body of the site. The page also loads up a specific sales items, top sellers, customer favorites, price comparisons, and special features such as accessories.
When you click on the music department, you can search by artist, album, or...